Mohammad Shahraz

Handling Sales Team drive sales and achieve profitability targets for CM&E Aftermarket Parts business
in UAE set by the Management. Implement annual business plans, manage staff, execute marketing
initiatives/campaigns, manage sales inventory and lead the team to maximize business revenue.
Key Responsibilities
• Strategy & Planning: Assist in the development of annual business plan, financial, man power
budget & strategy in line with the overall department plans and objectives.
• Business Development: Drive sales and increase margin turnover while minimizing the variable
cost base in line with targets. Execute the approved sales plan is cascaded to the team.
• Operations: Ensure clear and strong flow of communication is maintained between the teams
to ensure timely delivery of customer orders and the management of delivery function.
• Inventory Management: Manage adequate stock levels are maintained at all times complying
with the given thresholds while balancing business demand against carrying cost for the purpose
of maximizing profits.
• Customer Service & Retention: In line with the Automotive division and Principals guidelines,
implement customer retention strategy by implementing new ideas to retain customers.
Responsible in UAEs for presenting products and services to prospects and demonstrating features.
Identifying potential customers, making offers, answering to inquiries, offering advice to hesitant
clients, and closing sales. Ability to effectively structure conversation to unveil the true needs of the
customer and offer the right products and services. Order planning/forecasting preparing
monthly/quarterly sales campaign.
Job responsibilities:
◦ Understands customers requirements and assesses current situation to establish product need,
stock availability, credit and payment position. This includes providing technical information in
relation to product performance, suitability, application versus pricing
◦ Negotiates optimum deals to acquire and retain customers in the long-term and help achieve
bottom line. This includes achieving set customer satisfaction targets (CSI) and preparing relevant
documentation to ensure the deal is closed as per company guidelines and policies.
◦ Builds long lasting relationships with customers to explore and develop new business
opportunities
◦ Carries out market intelligence to monitor competitors products, pricing and promotional
activities versus own market share.
◦ Manages product display at Dealer Point of Sale (POS) to ensure enhance visual effectiveness and
fulfill signage requirements as per Customer Index (CI) norms.
◦ Organizes product delivery and payment invoice to ensure receives the product along with the
invoice in a timely manner
◦ Collects payments as per set deadlines to ensure payment is received on time and customer credit
is minimized.
◦ Trains dealer sales team and/or own team members to identify lucrative prospects and assist Sales
Head for various assignments.
Achievements

• Regular visit to Assigned Dealer for canvassing of orders and advice on arrival of new products and
promotions.
• Dealer training on products including demo also discuss payment related issues with dealers.
• Advice dealers on monthly, quarterly and annual sales targets and guide them to achieve these.
• Keep track of market trends, competitor activities. Dealer Road Shows, POS material display of
products.
• Visit end user sites with dealer representatives where ever possible.
• Market potential assessment for new products.
• Keep abreast with market news, identify and report on any new potentials
• Schedule delivery with the dealer and inform stores.
• Arrange quick and efficient way of picking up and delivery of faulty products/wrong deliveries
collection of warranty cards on a regular basis from dealer (training of dealer staff for filling up of
warranty cards and in reporting of warranty cases)
• Participate in annual stock take, checking of incoming goods, recommendations on regular orders
as and when required by the Department Manager.

• Follow up shipments with shipping companies & supplier.
• Online place the order as per requirements and insurance coverage.
• Make documents set for clearing the shipments & give to clearing company.
• Make letter of reserve & send to shipper & insurance co.
• Make the necessary doc for export. Orders alignment and Shipment GRNs within Incadea. Make
claim for shortage & price error. Monthly reconcile the stock. Dealer training on products

• Handling More Than 10, 000 items. Ordering the spare parts in different section Bosch, Kia, Alfa
Romeo, Volvo and local market. Prepare the local purchase order & Quotation.
• Goods receiving and updating in stock. Keep the stock up to date of various locations. Prepare the
Bosch Quick Service customer statement for customer follow up. Sort out the credit invoices &
prepare the monthly statement for Osoul.
• Updating the Price, Organizing daily cash & Credit invoices and allocation of documents records
division wise.

Responsible for the Showroom Sales
* Inventory Control
* Preparing Sales Invoices, Insurance Papers, Quotations etc.
* Prepare weekly sales reports.