Senior Travel Counselor
Carlson Wagonlit Travels
Total years of experience :8 years, 10 Months
Role and Responsibility
• Making travel reservation for the customers for all around the world.
• Dealing with travel inquiries over the phone and emails.
• Selling air tickets and provides them the best discounts in the industry.
• Well versed with the working of GDS (Galileo and Sabre) with experience of managing the Corporate & Leisure travel of the clients.
• Working on GDS Galileo and Saber to get the better rates, managing queues.
• Well versed with Ticketing part, Reissue, Exchange, Raising EMD and queue Surcharge.
• Working on Online Booking Tool queries (OBT queues management)
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
Graduation, B.A. from National P.G.College, Lucknow 2005.
Counselling, 2004 (organized by National P.G. College Lucknow) Participated in Republic Day Parade Watching Movies
High School from S.D.A. High School, Lucknow, 1999. Interest & Activities: Participated as a Volunteer in 3rd National conference of Association for Psychological