Service Manager
TOYOTA
Total years of experience :22 years, 9 Months
• As a Service Manager my responsibilities are to look after the business on daily basis at branch level.
• Studying the market strategies in terms of special offers, campaigns, offering from other competitors.
• Arranging meetings with clients to keep good business relationship and offering them special services.
• Provides advice and guidance on technical matters.
• Communicates effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
• Develops an understanding of the relationship of own specialization or area of responsibility to the employing organization as a whole and takes customers requirements fully into account when making proposals and/or carrying out work.
• Takes initiative to keep skills up to date and maintain awareness of developments in the Auto industry.
• Builds relationships with key staff in the customer organization. Effects introductions for colleagues, especially those involved in marketing, selling and delivery.
• Collects data to monitor contractors’ performance against targets. Canvasses the views of staff within own organization on the contractors’ performance and acts upon the findings.
• Manage client expectations
Managing Conflicts – Handling Differences. Habits of Effective Management. The Evolving Supervisor – Learn to Lead. Zodiak Business Finance Simulation. Customers Comes First. Toyota Service Advisor. Awarded by giving best service in town CSI (customer satisfaction index). Recognized by Gallup Survey Company as a great manager.