Head CRM
Konarkshine Industries Pvt Ltd
مجموع سنوات الخبرة :10 years, 10 أشهر
Designation -Head CRM
Time Duration - Jan 2023 to Present
Project- Konark Sun City
Key Role and Responsibilities:-
• Planning and delivering CRM strategies strategies across the organization with a view to retaining existing Customers, increasing brand loyalty loyalty and expanding the company brand.
• Maintain constant interaction with with customers.
• Driving collections, post sales responsibilities, team management and collaboration collaboration with other business verticals.
• Monitoring relationships with eex isting customers and providing an effective sales sales funnel.
novel techniques of attracting and on boarding new
• Developing innovative and novel and ensuring timely collections. collections. new sets of customers
• Executing new on boardings, cross cross selling initiatives and low hanging collections. collections.
• Be the SPOC for all the registrations, registrations, procedural work and handovers to the specific providing them with a warm on on boarding experience. specific customer and
• Setting targets, performance plans, plans, and rigorous, objective standards for Organization. Organization.
and providing effective assistance to team members
• Expertise in team handling and closure of deals and high collections. collections. members for successful
Designation -Manager - CRM
Duration - Aug 2018 to Dec 2022
Key Role and Responsibilities:-
• Managing the entire Life Cycle of Customer from booking of his till Handover/Possession.
• Responsible for timely execution of Agreements, Allotment Letters, Demands, Permission to Mortgage, Tripartite Agreement, Handover Possession activities, Registry etc.
• Managing the Complete MIS Reports for Possession of Customers.
• Execution of Sale Deed and executing the Registration.
• Sending Final Demands and Offer of Possession to Customers.
• Closing the complaints of Customer with proper grievance redressal.
• Ensuring all demand receipts generated and day to day communication sent to the customers.
• Controlling and tracking of customer dues with aging and monitoring outstanding payments along with collection targets.
• Coordination with Legal team for verification and approval of format of TPT, PTM and MOUs.
• Coordination with banks for depositing daily received payments and for generation of NOC.
• Proposing parameters for Measurement of Customer Satisfaction Levels.
• Ensured achievement of departmental targets & smooth coordination between departments.
• Assuring customers are informed regarding all documents and payment amount required for registration of the unit.
• Monitoring customers requirements for modifications/customizations are communicated properly to Customer.
• Managing estimates for additions/ alterations requested by customer.
• Guaranteeing high service levels and promptness in managing customer issues and complaints, in coordination with Customer, Estate Management and Project Team.
• Coordinating with bank officials of various banks to help customers procure bank loans for purchase of property.
• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Managing all facets of administration, reporting, legal compliances, budgeting, finance, marketing, sales and so on.
• Addressing the complaints of customer post-handover and coordinating with respective department to solve the concern.
• Helping customer to procure Construction Loan on Plots post-handover.
• Coordination with Plumbers, electricians, to address the customer queries.
• Project Presentation on Site.
Designation - Senior Customer Service Executive Time Duration - Aug 2017 Jul 2018 Key Role and Responsibilities:-
• Working for UK Based Client ReAssure as an Administrator Pension Policy Servicing.
• Coordination with Onshore people who are in UK to run the operations smoothly.
• Working on different software at same time on two different screens.
• Tracking the productivity, login hours and other parameters on daily basis.
• Working on Citrix, ALPS, Alchemy, Outlook, Excel etc.
Time Duration - Aug 2016 to Jul 2017 Key Role and Responsibilities:
• Managing the Administration of the the Club.
• Preparing Notings
• Drafting Letters
• Inspection of Infra within premises premises of MB Club
• AMCs
• Preparing Tenders for required materials materials and services.
• Preparing Notices and getting them them signed with Secretary and sticking them them to the respective departments
• Arrangements of Committee Meetings Meetings
• Monthly and Annually Stock Taking Taking
• Keen Eye on Security and Visitors inside inside the Premises Meetings of Secretary M.B Club
• Attending the Cantonment Board Meetings
• Arrangements of Events
• Maintaining files and keeping them
• Coordination with Vendors. them Safe
absence of PA.
• Personal Assistance to Secy in the absence
Time Duration - Apr 2013 to Jul 2016
Key Role and Responsibilities:-
• Handling a team of Twelve Agents. Agents. that are received in the form of mails from zones,
• Timely action on complaints that Backend Departments.
• Creation of Reports on MS Excel.
• Managing the Holiday Roasters, Shift Shift Timings of the Team. zones, Stores & other
• Sharing the Reports on Daily, Weekly and Monthly Basis with Process Manager regarding the work Sharing the Reports on Daily, Weekly and Monthly Basis with Process Manager regarding the work allocated to the team and their productivity. productivity.
• Maintaining the Presentations on MS PowerPoint on monthly basis for team review with high Maintaining the Presentations on MS PowerPoint on monthly basis for team review with high authorities with the Company.
• As an extra Initiative working on the new launched project called TARANG, in which the internal As an extra Initiative working on the new launched project called TARANG, in which the internal
employees of the company register their network related complaints, we provide resolutions to them employees of the company register their
within three working days. network related complaints, we provide resolutions to them
