Supervisor customer service
Saudi Fransi Bank
Total years of experience :16 years, 11 Months
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Supervise high call volumes & Resolve customer complaints via phone, email, mail or social media .
Setting sales targets to Maximize sales and profitability.
Manages high-profile corporate accounts.
. Achieved monthly/quarterly revenue targets
Acted as key point of contact for the company, ensured a high standard of customer service by discussing technical problems or repairs required and recommending suitable products.
Maintaining and increasing standards of customer service
Technical Education and Vocational Training College administrative technique Qualification : Office Management