Total des années d'expérience: 13 Années, 4 Mois
mars 2017
A À présent
Team leader
à Convergys
Lieu :
Egypte - Le Caire
avril 2014
A mars 2017
Customer service supervisor
à Vodafone international services
Lieu :
Egypte - Le Caire
octobre 2012
A avril 2014
International Account Advisor – German Account
à Vodafone International services
Lieu :
Egypte - Le Caire
Handle Vodafone German Customers inquires and complaints
Ensure customer delight and satisfaction
Log customer details on the CRM
Provide customer with accurate information and right solutions
Ensure customer delight and satisfaction
Log customer details on the CRM
Provide customer with accurate information and right solutions
avril 2012
A décembre 2012
Customer Service agent
à Etisal International
Lieu :
Egypte - Le Caire
Customer Service agent for Etisalat Customers
janvier 2011
A avril 2011
Receptionist
à Iberotel Lamaya & Samaya Resort
Lieu :
Egypte - Le Caire
Welcoming and checking in guests as well as processing group arrivals.
Keeping all hotel services, products, and special promotional offers, pricings as well as VIP and special events up to date and relevant.
Checking out leaving guests at the hotel’s accounting section.
Seen as the major interaction point between guests, dealing with enquiries and complaints.
Projecting professionalism with emphasis on guest service and hospitality.
Develop and maintain Customer relations to the highest Standard and answering all telephones promptly and correctly.
Having accurate working knowledge of the hotel bedrooms and public areas in order to show current and potential clients the hotel and facilities.
Keeping all hotel services, products, and special promotional offers, pricings as well as VIP and special events up to date and relevant.
Checking out leaving guests at the hotel’s accounting section.
Seen as the major interaction point between guests, dealing with enquiries and complaints.
Projecting professionalism with emphasis on guest service and hospitality.
Develop and maintain Customer relations to the highest Standard and answering all telephones promptly and correctly.
Having accurate working knowledge of the hotel bedrooms and public areas in order to show current and potential clients the hotel and facilities.
septembre 2010
A octobre 2010
customer service
à Australian Call Center
Lieu :
Egypte - Le Caire
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