محمد الهاشم

Specific Contributions:
• Facilitated as acting Help Desk Unit Head for a period of 2 months during manager’s leave

Key Responsibilities:
• Acting as a Helpdesk & IT Support Team Leader and exploiting skills in overseeing end-to-end spectrum of activities pertaining to helpdesk while leading the helpdesk team to perform their job as per the defined standards.
• Evaluating new hardware to meet company requirements and testing and evaluating new technologies.
• Managing other technical activities encompassing installing & configuring computer hardware and operating systems; configuring or modifying switch configuration as required; and providing preventive maintenance.
• Troubleshooting network problems and recommend solutions.
• Spearheading the installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links.
• Prepare the monthly report (Quality Objective report) to show the KPI for the IT Department.
• Participate in preparing the yearly IT budget for Helpdesk unit.

Project Undertaken: Aramco Haradh Project

Specific Contributions:
• Managed a spectrum of activities involving managing site surveys; evaluating the drawings & finding best solutions (Fiber Network); and preparing technical material list require for the job.
• Effective in negotiating product requirements with customers & contractors and extended high-end technical support, ensuring high customer satisfaction levels through prompt redressal of their problems.

Specific Contributions:
• Leveraged technical capabilities in installing, maintaining, repairing, and testing network circuits and network equipment & elements
• Rendered filed services for installation, maintenance, and repairing customer equipment (routers, DSL modems, Optical transport, and perform/troubleshoot inside wiring) in customer premise
• Professionally interacted with customers, stakeholders and other key technical contacts of the organization
• Tasked to document and configure IP, switches, and routers