Customer Support Center Agent
Zain - Kuwait
Total years of experience :16 years, 11 Months
Mainly receiving calls from B2B customers complaining about technical issues. Troubleshooting, investigating, and escalating complaints from customers to concerned departments.
Opening tickets using MS CRM and BMC Remedy, depending on the complaint. Then following up with customers and concerned departments till resolution.
To investigate and fix computer-related issues and network-related issues. Install hardware and software to computers. Installing network cables and checking connectivity and performance is a priority.
Receiving and storing medicines from importing companies in Medical Stores Administration.
Course completed
English translation
Microsoft Certified Systems Administrator