Mohammed Elsayed, Senior Customer Service engineer

Mohammed Elsayed

Senior Customer Service engineer

ITS

Location
Egypt - Cairo
Education
Diploma, Information Technology
Experience
16 years, 1 Months

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Work Experience

Total years of experience :16 years, 1 Months

Senior Customer Service engineer at ITS
  • Egypt - Cairo
  • My current job since August 2009

practicing team leadership to deliver management vision .
focal point between the team and the management.
provide 24/7 support service for Oracle HW including mid range and high end servers and storage.
supporting Symantec products including verita storage foundation, veritas HA cluster and Netbackup.
supporting also Vmware products.

provide fast response and interactive and remote support for troubleshooting and diagnostics and fix customer problems.

doing the training and certificate required for Vendor and partnership.
doing proactive PM for customer environment.

unix support engineer at International Turnkey Systems
  • United Arab Emirates
  • My current job since August 2009

Customer Service engineer, provide second line support to Telecom and Banking in Middle East.
support Oracle Hardware "SUN Servers and storage".
Support Symantec Storage and High availability products.
support Vmware.

system engineer /unix support at Giza Systems
  • Egypt
  • May 2008 to August 2009

Second line support.
Unix system support Oracle Solaris, HP-UX, Redhat Linux.

Education

Diploma, Information Technology
  • at ITI
  • May 2008

Government insistute provide intensive training on IT field

Bachelor's degree, Information Technology
  • at computer sciense
  • May 2005

Specialties & Skills

Team Leadership
Veritas Storage Foundation
Remote Support
Unix Administration
Veritas Cluster Server
Solaris
High Availability
Red Hat Linux
Hardware
Storage
Operating Systems
System Administration
Shell Scripting
Clustering

Languages

English
Expert

Training and Certifications

Sun TDC 205 (Certificate)
Date Attended:
October 2009
Valid Until:
October 2009
Symantec storage foundation and veritas cluster (Certificate)
Date Attended:
January 2010
Valid Until:
February 2010
Sun TDC 208 (Certificate)
Date Attended:
May 2010
Valid Until:
June 2010