Senior Customer Service engineer
ITS
Total years of experience :16 years, 1 Months
practicing team leadership to deliver management vision .
focal point between the team and the management.
provide 24/7 support service for Oracle HW including mid range and high end servers and storage.
supporting Symantec products including verita storage foundation, veritas HA cluster and Netbackup.
supporting also Vmware products.
provide fast response and interactive and remote support for troubleshooting and diagnostics and fix customer problems.
doing the training and certificate required for Vendor and partnership.
doing proactive PM for customer environment.
Customer Service engineer, provide second line support to Telecom and Banking in Middle East.
support Oracle Hardware "SUN Servers and storage".
Support Symantec Storage and High availability products.
support Vmware.
Second line support.
Unix system support Oracle Solaris, HP-UX, Redhat Linux.
Government insistute provide intensive training on IT field
