Business process excellence manager
Mobily
مجموع سنوات الخبرة :19 years, 11 أشهر
ETIHAD ETISALAT COMPANY (MOBILY)—RIYADH, K.S.A
Designation: Business Processes Excellence Manager (Dec 2012 - Present --Riyadh, Saudi Arabia.)
Etihad Etisalat Co. is the prime GSM Telecom and Data Solutions Operator in the Kingdom of Saudi Arabia now serving over 16 Million subscribers. I have joined the company at the earliest stage of preparation for launching. Working closely with DETECON Consultants, I have gained priceless knowledge about policies, processes, procedures, and systems.
Responsibilities & Achievements:
Heading, the business processes and technical system enhancement divisions to lead complex, process improvement initiatives affecting multiple functions of the business.
Directing the business processes team for the development of new business processes and the revamping of existing ones in accordance with business needs and best business practices.
To Guiding the Workflow System Management, team for all technical development and system enhancements.
Reporting and communicate the results from process and system improvements to all key stakeholders.
Managing and motivating team and division staff working on projects with a matrix reporting structure.
To provide trainings and mentorship on process improvement methods and new systems to all team members.
Building processes in conformity with eTOM framework. Monitor performance and improvement in key metrics.
Direct the work and analyses of process improvement managers and analysts.
Anticipate and proactively manage program risks and issues that affect program progress.
Create a positive and active relationship with the key stakeholders across all divisions. To Established communication priorities to all stakeholders.
Deliver the vision for the process that should enable, and implemented to follow.
To Facilitated prioritization of process and system development efforts to drive focus.
Anticipated and gathered development requirements that align with the business strategic objectives for process and internal system design.
Assign and review the work of systems analysts, programmers, and other computer-related workers.
Review and approve all systems charts and programs prior to their implementation.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Meet with department heads, vendors, and others, to solicit cooperation and resolve problems.
Evaluate data processing proposals to assess project feasibility and requirements.
Direct the daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Business process automation and business process enhancement.
Enhance and Automation of OSS & BSS Management System.
Ethernet VPN, IPVPN, MPLS, FTTX, Hosted Services, Managed Services, & Co Location Services Management.
Technical Marketing products, promotions, and value added services development, testing, launching.
Identify the Response for the Partnership with IBM & Virtue-stream to sell their Managed Security Services, Business Continuity Resilience
Services and Cloud Computing Services.
Preparation of user requirement documents URDs and business requirement specification documents BRSDs.
Reviewing and providing feedback on the solution and project documentation developed.
Contributing in the development of the To-Be business processes related to service fulfillment, service assurance, and service billing.
Deliver a matrix of proposed solutions to address identified business requirements.
Configure business modules to address identified business requirements.
Developed functional specifications and provided input on technical specifications.
Prepare test criteria, test scenarios, and cases supporting the functional and integration testing.
Provide knowledge transfer to system users.
The CWO (Cross Connection Implementation and Provisioning Department) is engaged to provide the SDH transmission connectivity between sites within different equipments of different vendors. In this situation, CWO cross connection group is performing the Job in better manner to satisfy the related group / customers with its limited staff. Due to these extra performance and client relations, so it has well known in STC as well as outside STC. The main target is to provide the SDH connectivity to various vendors, in various significant parts, major STC achievements like migrations of GB links, integration, expansions, new insertions moreover finishing thousands of E1’s before the target date to satisfy the customer with its highly qualified Engineers who are ready to serve 24 hours a day & 7 days a week. After making the software cross connections within different equipments using different software for different vendors, the technicians from the implementation group visits the site for the required cabling on both the endpoints and in between if necessary. At the time of integrating if, the customer/Client/Partners faces any problem the CWO-Implementation group is always there to troubleshoot any sort of problem, Especially providing non-stop support to GSM service providers (STC as well as mobily, zain, Atheeb (GO ISP) and ZTE for 4G LTE during Ramadan and Hajj periods.
The CWO-Implementation group provides transmission for GSM sites, Fixed Line Networks, COW sites, Ethernet services, IP MPL’s for 4G LTE etc.
Job Responsibilities:
To carry out SW cross-connect activities for SDH network with in different sites and vast range of equipments, which is migrating daily to the advance systems.
Approximately 21 ITM-SC (Integrated Transport Management Sub-Network Controller) servers are involved to perform this job.Implementing the augmentation of existing (E1’s) and integrating new equipments to the existing networks.
Testing the work orders E2E with in the vast range of equipments for SDH connectivity.
Departments that are synchronized with CWO cross connection group are Tele-Traffic (provides TFR/Request), Transmission Facility (Mapped, Design & Updates in NMS), Engineering (Provide Availability of Equipments), TNOC (Handle Association Problems), Transmission O&M (Servers
Availability/ Access or any changes in location).
Identify & Implement various projects such as CNI, KAD, 3G Phases 6, NGN PH2, ITMC-LINK,
GSME7 PH2, GSM3G PH1 RBS etc.
Configure OSN 1500, 2500, 3500 and 9500 for HUAWEI vendor by providing cross connectivity for
circuit work order by using the application T2000 Ver4 and latest version U2000 client.
Configuring Ethernet service such as EPL, EPLAN services for all kinds of Ethernet boards such as
EGS2, EFS0 & EGT6.
Configuring MSP, PP, 1+1MSP and SNCP rings, checking the path traces PTI and giving the loop back
to check out the alarms.
Configure different types of LUCENT equipments like DACS, ADM-16 or STM-16, ISM as per the
customer requirements that will be E2E tested.
Configuration of SMA16, SXA, SMA-4, hit7070, hit7060 like equipments for SIEMENS to provide
cross connectivity by using either element manager or subscriber services.
Testing the work orders E2E by coordinating with the technicians and monitoring the alarms by giving
loop and breaks.
Troubleshooting bit errors in SDH network using SDH analyzer for 2MB and STM.
Troubleshooting the E1 connectivity by verifying the cross connections and by sending the CWO-I
technician to the site if there is any cabling problem or if the customer needs assistance in connecting
the cable from our SDH Transmission DDF to his equipment.
Making Ethernet configurations and adding VLAN IDs to the circuit as required by the various
customers.
Coordinating with GSM Engineers to help bring the sites on-air by solving any issue related to
transmission or any mismatch in the KLM of our Transmission and their GSM DXX.
Installations GSM Equipment BTS, Antenna erection, wave guide hoisting, Antenna Orientation, cable routing, cable connectors fabrication, commissioning, Integration, DC power termination, DDF connectivity and (BTS Type: 8 K, 12 K, 18 K & Dual Band.) for BSNL (one of Government of India’s leading Telecom company) in Andhra Pradesh- India.
• New site verification for integrated sites with the help of TEMS Investigation and TEMS Classic Software’s, Bench mark drive test and reports to follow up network performance, Verification of swapped and re-homed sites to support Roll-out.
•New site survey according to nominal plan to decide the most appropriate site location, Site Auditing for existing sites to verify site database and cell design criteria’s (checking Azimuths, Mechanical & Electrical tilts, Panoramic views etc).• Change-out from MOTOROLA RBS to NORTEL BTS and Re-Tuning, optimizing of this GSM900 - 1800 Network for the client ICOMM Telecom Corporation. Evaluating drive test reports via TEMS Investigation and Analyzing coverage/quality information via MapInfo & GIMS & Tems Investigation.
• Checking all value, handover relation with neighbour cells, defines missing neighbour relation, Checking all TRX for GSM900-1800 band, fixing cross feeder connections or cable-connector loses.
• scanning the frequencies in idle mode for interfering frequencies in sector to sector or in serving cell to neighboring cell.
• Trouble-shooting for high TCH & SDCCH drops and blocked rate cell by cell, detailed drive test in their serving area.
• Prepare Site Investigation and trouble-shooting reports.
Total 13 months experience of installations CDMA Equipment BTS, Antenna erection, wave guide hoisting, Antenna Orientation, cable routing, cable connector’s fabrication, DC power termination, DDF connectivity, for Reliance in Andhra Pradesh.
Work Experience:
Total 13 months experience of installations CDMA Equipment BTS, Antenna erection, wave-guide hoisting, Antenna Orientation, cable routing, cable connector’s fabrication, DC power termination, and DDF connectivity, for Reliance in Andhra Pradesh.CDMA MAJOR RESPONSIBILITES:
Installation of CDMA BTS
Standalone testing and commissioning of Lucent Equipment (Mod Cell 4.0)
Carrier up gradation kit installation
Integration of flexent modular cell 4.0
Power calibration of CDMA Base Band Radio using Agilent Technologies power meter
Commissioning and quality assurance test of WLL (Wireless Local Loop) which includes standalone
and load test (Loading Generics) finding out equipage (serial number and com-code)
Transmitter power measurements
Inwiring all essential E1-links as per service level agreements (SLA).
After site completion, we do the call testing and will hand over the site to customer
Later on, the site will be switched on to RF derive test so that we can see the call drops and will rectify
it.
Maintaining proper records of all short covering distance area (SCDA) and handing over to customer
for further transactions (amount paid).
Monitoring and improving network performance (RF planning).
Software and Generic up-gradation of Mod Cell 4.0
Monitoring of Real-Time stations, Alarms and overloading from switch
Establishing of E1 (2Mbps) stream for MSC to BTS, OTDR measurements.
Base station system fault handling BSC and BTS.
TRAINING ATTENDED: Wireless: Cellular RF planning, GSM, IS-136, CDMA, IS-95, 3GIX, GPRS, EDGE, WCDMA, UMTS, Satellite Communications, WLAN. OFC : Optical networks, Optical fiber splicing, Multiplexing & OTDR. TOOLS : Agilent signaling advisor for SS7, GSM, GPRS, Andrew Corporation RF Planning tool, TEMS-Drive Test for CDMA, AWC Communication RF Plannin. COMPUTER APPLICATIONS: PASSED DIPLOMA IN SYSTEM UTILITIES IN JUNE 2003 FROM SMALL INDUSTRIES SERVICE INSTITUTE, MINISTRY OF SMALL SCALE INDUSTRIES, GOVT. OF INDIA. PASSED MICROSOFT CERTIFIED PROFESSIONAL (MCP) CERTIFICATE COURSE FROM MICROSOFT COMPANY, U.S.A., - APPEARED THROUGH VUE TESTING CENTRE HYDERABAD, INDIA. PASSED MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR (MCSA) CERTIFICATE COURSE, ON WINDOWS-2000, FROM MICROSOFT COMPANY, U.S.A., - APPEARED THROUGH VUE TESTING CENTRE, HYDERABAD, INDIA. PARTIALLY PASSED CISCO CERTIFIED NETWORK ADMINISTRATOR (CCNA) DIPLOMA COURSE IN JUNE 2005, FROM ZOOM TECHNOLOGY, BANJARAHILL, HYDERABAD INDIA. LANGUAGES : C, LINUX,, JAVA. ACADEMIC PROJECT (B.Tech) DEC.24-2002 TO FEB. 22-2003 COMPLETED PROJECT WORK ON STUDY OF “PLC SYSTEM AND TESTING OF INPUT OUTPUT BUS INTERFACE BOARD OF PLC SYSTEM” IN CONTROL AND AUTOMATION DIVISION OF ELECTRONICS CORPORATION OF INDIA LIMITED (ECIL) COMPANY, HYDERABAD.IT WAS A PART OF FINAL YEAR PROJECT WORK. DEC. 22-2001 TO 31ST MARCH 2002, COMPLETED SHORT TERM COURSE IN “VLSI TECHNOLOGY & DESIGN AND VHDL PROGRAMMING”. COURSE CONDUCTED BY THE COLLEGE. DESCRIPTION : It has been developed from the basic idea of designing a completely automated system possessing reprogram ability feature, to meet the industrial and real time applications, and can work in any situations, with maximum efficiency and more lifetime PROJECT IN WIRELESS COMMUNICATION Cellular RF Planning for 2G & 3G Networks.
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