محمد عبد الرحمن

Job Title : Customer Service Executive Job Responsibilities:
• Assist clients in resolving their post purchase issues/disputes.
• Maintain call log of issues / escalations and resolutions.
• Promote value added sales with AMC contracts for the products sold.
• Process all documentation using the inhouse Material Management System
• Extend all requisitions daily and update inventory software.
• Coordinate with team lead and higherups, for customer support.

• Assigned to SASREF AXL Crude Co-Processing Projects
• Responsible for coordinating with all departments to ensure proper document filing and archiving
• Registering, updating, and maintaining document control registers for incoming and outgoing documents
• Managing the submission and distribution of documents such as MOS/Weld Mapping, BBS, Technical Queries,
QA/QC Procedures, ITPs, WPS, WPQR, HSE Plans, JSA, RA, and Letters
• Distributing piping, civil, and E&I drawings to engineers and site supervisors
• Maintaining logs for incoming/outgoing documents and drawing logs (e.g., MAR and TQ logs)
• Ensuring document transmittals are acknowledged to avoid disputes
• Organizing hard copy master files for drawings like piping isometrics, civil foundation, demolition, and E&I drawings
• Reviewed and approved documents before distribution, maintaining high standards of quality and accuracy.

Registered and updated internal and external documents

Distributed controlled documents and drawings to concerned departments and personnel

Validated documents received and submitted to clients, ensuring proper checks and timely submission

Maintained document logs, including incoming, outgoing, and transmittal records

Ensured compliance with company policies and procedures in document management

• Registered and updated internal and external documents
• Distributed controlled documents and drawings to concerned departments and personnel
• Validated documents received and submitted to clients, ensuring proper checks and timely submission
• Maintained document logs, including incoming, outgoing, and transmittal records
• Ensured compliance with company policies and procedures in document management