North & Eastern Amman Area Manager, Distribution & Customer Care – Retail
Umniah
مجموع سنوات الخبرة :8 years, 2 أشهر
Managing and controlling Service level, and VMS (Quality of service) targets at retail channel.
Driving (postpaid, prepaid, broadband, 3G ) performance distribution expansion, trade visibility &engagement
Managing and assigning Mystery shopper project for retail channel.
Motivation programs that help boosting up the staff moral
Regular inspection visits to the shops to insure control quality assurance
Set a plan that consists the main customers needs and requirements
Training to all staff (supervisors, sales representative, each as required )
Providing sales & target achievement reports on daily, weekly & monthly basis.
Providing regular market feedback related to price and customer requirements.
Managing Area stock and insure zero variances.
Training the new employees (selling skills, product, script, vas, roaming, broadband )
• Establishing new branches for the dealers
• Report on hiring new employees, supporting and train them
• Follow on the big account names and after sales service
• Survey on the areas that needs to improve umniah point of sale
• Satisfy the corporate needs of the after sales service
77.4