Mohammed Abughazza

• Work to design, implement, and support the e-Archive data repository software application along with the application itself.
• Collaborates with the Project Manager and team members to ensure objectives are being met for timeline, budget, and overall company satisfaction.
• Design security matrix for application based on SCH standards.
• Develop and coordinate testing plan with the Project Manager.
• Coordinate Go-Live and Cutover process in discipline area with project Manager.
• Responsible for the e-Archive conversion process, TIF to PDF.

• Customer Service/Call Center type position directed at answering incoming calls relative to troubleshooting DSL/BROADBAND services issues.
• Customer Service Representative for wireless cell phones.
• Answer incoming calls, Troubleshoot cell phone related services, resolve and direct customers to Customer Care Assistance line.
• Investigate issues reported by customers in a timely and efficient manner.
• Train other staff to use the programs efficiently.
• Attended and played an integral role in department meetings.
• Offered excellent customer service in a pleasant and professional manner.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Demonstrate best judgment in the cost of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Respond to customer inquiries and requests and resolve issues efficiently and professionally.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude.
• Utilize multiple call center support applications to efficiently assist customers and agents.

• Consult with colleagues or clients with a view for writing or modifying current operating systems.
• Evaluate and implement ways to incorporate existing or new technologies.
• Observe, test, diagnose and resolve faults in software.
• Write test code then refine and rewrite as necessary.
• Provide written documentation for users, perhaps in conjunction with a technical author.
• Work with other IT specialists both internally and externally.
• Undertake short and longer-term project work.

• Develop systems for entertainment services, voting, prayer time, payment of donations to Qatar Charity, weather forecast, stocks, horoscope, dream consultation, legal consultation, health consultation and cinema etc... .
• Consult with colleagues or clients with a view to write or modify current implemented systems.
• Observe, test, diagnose and resolve faults in the software & servers.
• Write test code then refine and rewrite as necessary.
• Work with other IT specialists both internally and externally.

• Data Entry.
• Translation.

• Customer Service.
• Data Entry.
• Data Verifications.
• Filing.

• Help students, small business people and those who need help to familiarize themselves with computer knowledge.
• Set up the proper programs and teach company's staff how to use company programs.
• Develop function able programs for the business and teach the members how to use them.