maintenance engineer
Yahsat
Total des années d'expérience :7 years, 0 Mois
Oversee the training of new employees to properly deliver service and understand new systems
Acting shift leader.
Managing tickets statistics ratio.
managing satellite terminals, providing troubleshooting 24/7 for all customers
Managing networks Cisco switches and routers.
Oversee the training of new employees to properly deliver service and understand new systems
Restore and maintain the satellite terminals, providing troubleshooting 24/7 for all customers
Created a technician user guide that reduced the cost of training new employees by over 30 percent. Over 600 employees in Abu Dhabi region have since used the user guide.
Increased work efficiency by 90 percent by implementing a new website ticketing system.
Installed and maintained hardware systems and software systems.
Provided ongoing support for the 999 emergency room operating system 24/7 in Abu Dhabi, Alain, and Western Region.