Customer Service Representative
Saudi National Bank
Total des années d'expérience :13 years, 7 Mois
handle the customer's needs, sell and cross sell the bank products and
ensure the quality of the service to achieve the bank objectives
I work as manager assistant in the branch
- Complaint up to head office .
- Repair reports for the manager.
- Continue with customers service .
- I hold the training for new customers services
- Continue with customers to solve the issue in hold.
- In end the day i close the documents and the issues and send to archive center.
- Open new account.
- Re-issue cards.
- Follow-up foreign remittances.
- Update Customer Information.
- Activate dormant accounts and inactive.
- Request a statement of account.
- Add beneficiaries.
- Record all Expenses in Excel Control Sheet including Branches.
- Reconcile monthly bank statements.
- Reviewing the banks reconciliations, cash and petty cash book
- payroll lists of wages and salaries with timesheets.
- sort and add Chart of Account in the program accounting
i was in practical course for all types of accounting and auditing
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5 point GPA 138 hour
