محمد العطار

• Establish and manage relationships with OA Board Members and Homeowners/Residents.
• Finalize the Title Deeds of the Clients. ( Rent / Sale, and manage their properties)
• Managing and observing multi teams. ( Size of 40 - 60 Men Power )
• Prepare Community Rules and ensure they are being followed by Owners / Tenants.
• Attend to Client Requests, Inquiries and Complaints.
• Managing contracts or agreements with service providers and all other parties who conduct business.
• Manage the community service fee/ Service charge collection process.
• Assisting on identifying work scopes for the Service Provider.
• Responding to Residents needs and their inquiries.
• Coordinating with Finance in order to make sure that all payments are released on time to the Service
Providers for them to perform their duties to the standards agreed.
• Contract negotiations. (Approving / Rejecting)

- Receiving calls and providing a luxurious client experience aligned with Chanel values.
- Following up with meetings and booking appointments for celebrities & VIP Clients.
- Arranging Sales of Chanel products by sharing payment links through Email/WhatsApp.
- Communicating and following up with all Chanel Boutiques departments in UAE.
- Providing advice across all Chanel products categories, sharing brand awareness.
- Training newcomers (Product knowledge, System, CRM, and problem solving)
- Extensive knowledge of all luxury brands and current industry trends.
- Growing Chanel Client’s data base by documenting all details and requests into CRM.
- Following up with Repairs and handling angry clients complains.
- Ability to handle high volume of calls and cases.
- Daily managing, ticketing and processing customers claim and following up.
- Informing clients about returns, exchanges, and credit notes policies.

• Conducting an individual Customer Relation Management (CRM) activity.
• Responsible for achieving sales targets.
• Following up with all clients and updating them on weekly basses with new arrivals.
• Maintained jewelry and timepieces displays to appropriate standards.
• Ensured proper presentation, organization, and replenishment of Jewelry and Stock .
• Planning OTO's and arranging deposits of sales in advance.
• Gathered a detailed idea of customer requirements and used personal knowledge of products and
current trends to present complete outfit options.
• Build relations and grew customer contacts, e-mail databases to more than 300 active names.

• Giving the highest standards of inspired customer service with high selling abilities.
• Ensured proper presentation, organization, and replenishment of stock.
• Being named as a top performer & recognized as the ‘Best perfume Ambassador’ within the
perfume department in HERMES GCC.
• Consecutively over-achieved store target with six months in a row 40%.
• Meeting all KPIs given as personal sales targets and store sales target monthly.
• Not being satisfied by the sale of one product but directing the client to other departments:
suggesting alternatives.
• Briefing my colleagues about new shipments received in my department.

• Working with multi luxury brands such as Roberto Cavalli, Moncler, Loro Piana, Ice Berg, Brunello
Cucinelli .
• Providing training to new team members. ( Approaching and sales techniques )
• Ensure the store is merchandised commercially and visually.
• Organizing daily, weekly, and monthly sales reports.
• Being knowledgeable in the stock areas & responsibilities.
• Responsible on merchandising the shop (Men RTW, shoes, and accessories)
• Reporting to higher management & Retail manager directly.
• Receiving shipments, arranging stock rooms, & clearing old collection to warehouse.
• Handling complaints regarding damages issues when found, following on exchange & refund
procedures depends on the situation. Prepare schedule to ensure full coverage.
• Managing and motivating the team to increase sales and ensure efficiency.
• Updating colleagues on business performance, new initiatives and other issues.
• Being presented on the shop floor to generate sales and handle VIP clients
• Ensure building & maintaining customer database.

• Dealing with VIP Clients & Celebrities. (Russians Specialized)
• Giving memorable service with excellent communication skills, cleared, and convincing.
• Mannequin and window dresser.
• Handling special orders (Made to Measure).
• Driving personally the sale process to achieve shop target.
• Selling high valued items to VIP customers outdoor (prestigious hotels & other residences)
• Very High Product Knowledge specialized in Leather Goods.
• Met individual sales goals and worked as a part of an effective team to hit store targets
responsibilities.