MOHAMMED AL-HAZNAWI

Responsible for managing the human resources function in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:

• Guide and direct all facets of Human Resources including recruitment, coaching, compensation & benefits, health & safety, performance management & succession planning
• Ensure recruitment of high caliber employees to help achieve the business targets, within budgeted staffing plans
• Provide functional direction and ensure compliance of all legal requirements
• Provide a sounding board for colleague concerns, mediating solutions and initiating changes as needed
• Provide direction, coaching and counseling on Human Resources issues such as performance management and employee relations
• Maintain high level of colleague satisfaction and team spirit, through active support, direction and participation with company core committees
• Maintain a high level of effectiveness communication throughout the company
• Establish and implement annual objectives, budget and programs for the Human Resources Department in conjunction with the company’s strategic plan
• Foster a cooperative working climate, maximizing productivity and colleague morale
• Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
• Administers medical insurance for company’s employees; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
• Documents human resources actions by completing forms, reports, logs, and records.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes human resources department and organization mission by completing related results as needed.
• Answering employee questions• Good knowledge in Saudi governmental websites.

Prepare daily paper works; do data entry, handle office documents and files, assist the Dept. supervisor, cover workloads during vacations and sick leaves, handle urgent tasks outside working hours, meet employees and respond to their enquires, deliver and receive employee official documents, translate documents from English into Arabic and vice versa, and address employees on-line.
Respond to employees, enquires fulfill their needs, and hand them their completed paper works, explain certain tasks to the GRO and guide them in the right direction, check for missing information the ADF applications and translate them into Arabic
Finalize company transactions after regular working hours, and cover up for his colleagues, absent times

Position Summary
1. To Interact with IMC’s customers (patients).
2. To resolve and then report issues.
3. To provide and process information in response to inquiries, concerns and requests about IMC services.
4. To be an example of IMC vision and reflect a high customer service standard that leads to high customer satisfaction.
5. To ensure high professional standards and service are maintained in IMC.
6. All IMC Systems shouldn’t be passed on to any third party or copied.

Position Accountability /Job Duties OF Patient Relations
1. To follow the service guidelines explained in the ‘Speak IMC’ handbook.
2. To deal directly with customers either by telephone, electronically or face to face.
3. To direct and accompany patients to desired location.
4. To investigate and respond to customer inquiries on the spot whenever possible.
5. To investigate and resolve customer complaints on the spot whenever possible.
6. To forward unresolved issues to the relevant department and follow up on action taken until issue is resolved.
7. To inform patient about the action taken at each stage of the complaint process until resolution of the complaint.
8. To send a written report of main inquiries, comments, complaints and action taken on a weekly basis to the supervisor.
9. To communicate and coordinate effectively with internal departments.
10. To conduct customer satisfaction surveys.
11. To participate in customer care and process improvement projects.
12. To ensure cleanliness and order in all clinics.


Position Accountability /Job Duties: OF VIP
1. Works closely with hospital staff and administration as a necessary part of the hospital’s mission to improve the level of patient care.
2. Investigates and directs inquiries and complaints to the VIP & Protocol Services Supervisor.
3. Responsible for VIP Patient processing, including patient registration, appointments, patient reception, receiving of fees, taking receipts and gives assistance to VIP patient clinic services..
4. Welcomes, greets and assists the VIP patient from the main gate until the VIP patient leaves the hospital premises.
5. Accompanies the VIP patients to their point of destination in IMC and makes sure that they are well served and satisfied.
6. Assists in referring patients to appropriate services and resources.
7. Promotes the establishment and maintenance of meaningful relationships with hospital personnel to enhance the delivery of health care.
8. Evaluates the level of patient satisfaction with the hospital experience.
9. Encourages understanding and adherence by both staff and patients to the hospital policies on Patient’s Rights and Responsibilities.
10. Ensures that all patients are received and treated in a polite and courteous manner.
11. Ensures proper usage and maintenance of the patient registration, appointment and financial charging on the HIS.
12. Ensures compliance with procedures with regard to the handling of medical record and the maintenance of the medical and patient information in a totally confidential manner.
13. Ensures the smooth operation of the physician’s clinics, ensuring patients receive continuity and timely services.
14. Operates computer and telephones as required to support the activities of the VIP Clinics area.
15. Answers the hotline number for the VIP Clinics area during working hours to ensure that all the patients are served well.
16. Participates with on-the-job training and in-service education programs as required.

1. Writing reports and daily internal collection .
2. Create financial reports for inpatient .
3. Create a collection of internal reports .
4. Create a report about the patient and his financial situation .

Reply via phone for all incoming connections and customer service related.
- Score some points in the special program, Department of call center .
- Ensure customer satisfaction and the services provided.
- Work to solve customer problems and complaints In a manner satisfactory to the customer .
- Dealing with customer inquiries accurately and completely.
- Use customer service skills to find better ways to deal with each client.
- Work to meet the deadlines in attendance and the work period.
- Followers of the policies and procedures for the work.
- Providing the latest offers on the customer and explained
- Work to provide all the services needed by the customer at all levels

Receive all inquiries and complaints received from customers and the speed of its response
A good deal with the inquirer or complainant to suit the nature of the query, or complaint, and as befits the status of the company
Implementation of policies and instructions for customer service and approved by the director of marketing and procurement
Writing a daily report to indicate what has been accomplished from the work All of the foregoing must be in accordance with the instructions of the customer service and approved by the Director of Marketing and Sales
Customer Service official responsible for keeping records of all models Quality customer service instructions and all his works are subject to internal audit

Overseeing the buying and selling in exhibition Follow to the financial reports and the introduction of sales in the company's system
An inventory of all the contents of the exhibition
And a lot of other business management