محمد عبد الله الابراهيم

Employer name & address: Dar Al Tawhid intercontinental - KSA - Mecca.
Position held: Senior Receptionist Cashier
Job date: 01 Feb. 2011 till 15 Jan. 2012

Main activities and responsibilities: • Checking in and out.
• Cashiering
• Reservations and room assignment
• Dealing with guest complain
• Opera front office system and telephone operator
• Directing and supervising all front desk team during the shift.
• Scheduling & training reception staff
• Follow up for payments and vouchers with T.A & T.O.
• Participation in front office daily and monthly reports.
• Preparation for large Group and insuring smooth check in.

Position held: Guest Relation Officer
Job date: 15 Mar. 2010 till 01 Feb 2011
Main activities and responsibilities: • Participated in all daily front desk operations
• Recognizing and welcoming VIPs
• Meet and assist for VIPs at Airport
• Dealing with& handling the guest complain and providing suitable compensation.
• Participation in arrangements for special events
• Guest occasions care (birthday - wedding - anniversaries and honeymoons)
• Inspecting VIP rooms before guest arrival and maintaining quality appearance.
• Communication with guests and providing assistance and information when needed
• Inspecting the appearance and cleanliness of Lobby and public area.
• Handling FAM trips, T.A & T.O orientations and inspection and participation in groups' check in /out and fulfillment of their requests.
• Selling all hotel facilities, outlets and events for in - house guests and outsiders
• Coordination with other department's i.e housekeeping and F&B.

• Checking in and out.
• Cashiering
• Reservations and room assignment
• Dealing with guest complain
• Opera front office system and telephone operator
• Directing and supervising all front desk team during the shift.
• Scheduling & training reception staff
• Follow up for payments and vouchers with T.A & T.O.
• Participation in front office daily and monthly reports.
• Preparation for large Group and insuring smooth check in

Position held: Front Desk Agent
Job date: 01 sep. 2008 till 15 Mar. 2010

Main activities and responsibilities: • Checking in out • Cashiering
• Conversation
• Dealing with guest complains
• Opera front office system& guest service center.
• Night shift report and telephone operations.

Employer name & address: Mirage Palace Hotel Syria - Aleppo

Position held: Guest Service Agent
Job date: 20 Aug.2007 till 01 Jul 2008
Main activities and responsibilities: • Checking in /out and cashiering
• Handling all operating for front office during night shift
• Reports and telephone operations

Obtained skills and proficiency
• Proficiency in English Language (speaking & writing)
• Good dealing with computer and other affiliated software's
• Friendly and cooperative in dealing with others.
• Interested in achieving new goals and ambitions.
• Hard worker and caring about retrieve the best results to owners and investors.
• Skillful in time management, and punctual, on time-attendance.
• Inspired into teamwork to exceed expectations.
• Have nice appearance, moreover care about the work.
• I consider myself a fast learning person, keen to acquaint knowledge, and loaded with high potentials.

Training courses& certificates: Service certificate from Dar Al Tawhid Intercontinental Mecca.
Professional certificate by the General Union of Labors Syndicate
Attended for the Task Force at Crown Plaza - Al Khubar, Saudi Arabia for 4 month
Certificate of attendance"Be My Guest (Basic Skills) Dar Al Tawhid Intercontinental
Certificate of training& development "Train the Trainee" Saudi Arabia
Certificate "Experience you Bring it to Life" Saudi Arabia
2010 EMEA Hotel Awards (Star Performers) Saudi Arabia
2008 Hotel of the Year (Stars time to shine) Saudi Arabia
Appreciation letter by intercontinental, Mecca Saudi Arabia
2011 Appreciation letter &gratefulness from Zain telecommunications company, Kuwait
First aid certificate issued by the Saudi Red Crescent Society Saudi Arabia
Certificate of Achievement (priority club check- in experience program) Saudi Arabia