Mohammed Al Misbah Actively looking for an opportunity

In my current role, I am accountable for creating and implementing best practices to increase the number of successful collections and eviction cases. I also incorporate third-party collection practices to create an aggressive & balanced approach for the collections staff.
My other job duties include:
-Leadership and Strategic Planning : I am responsible for setting the overall direction and strategy of the Department. This involves developing target, establishing key performance indicators, and creating plans to achieve growth and profitability targets .
-Financial Management : I am oversee the financial aspects of the Collections Departmnet, including budgeting, financial planning, and ensuring the company's potfolio health. I monitor key financial metrics, such as revenue, expenses, and profitability, and make strategic decisions to optimize financial performance.
-Compliance and Legal Matters: Debt collections are subject to various laws and regulations. It is your responsibility to ensure that the company operates in compliance with these laws, including the Fair Debt Collection Practices Act (FDCPA) or any other relevant regulations. You may need to liaise with legal counsel and establish internal policies and procedures to ensure compliance.
-Operational Management: I am providing leadership and guidance to the operational teams within the Department. This includes overseeing the day-to-day operations, managing workflow and resource allocation, and monitoring performance metrics to ensure efficient and effective collections processes.
-Client Relationships : As Collections Director, I am playing a crucial role in building and maintaining relationships with clients. This involves understanding their needs, addressing any concerns or issues, and fostering strong partnerships to enhance client satisfaction and retention.
-Employee Development : I am responsible for hiring and retaining talented employees, as well as providing them with leadership and guidance. This includes setting performance expectations, providing training and development opportunities, and conducting regular performance evaluations.
-Technology and Innovation : Staying abreast of technological advancements and industry trends is essential for a debt collections Department. I am evaluating and implementing innovative technologies, such as automation and analytics tools, to improve operational efficiency and enhance collections strategies.
-Risk Management : Debt collections involve inherent risks, such as legal and reputational risks. It is my duty to identify and manage these risks effectively, implementing proper internal controls, oversight mechanisms, and compliance measures to mitigate potential risks.
-Stakeholder Communication : As collections Director, I am acting as the primary point of contact for various stakeholders, including other departments Heads, regulators, Managment. I am effectively communicating the Department goals, performance, and strategy to these stakeholders, maintaining transparency and building trust.
-Industry and Market Monitoring : I am staying informed about industry trends, market conditions, and competitive landscape. This involves monitoring changes in regulations, emerging technologies, and customer preferences to adapt strategies and maintain a competitive advantage.

. Manage a team to resolve all allocated accounts and ensure financial and productivity targets are met as per business requirements.
. Key contributions include consistent and predictable performance levels to enable the Collections unit meet overall objectives and mitigate risks for the Business.
. Key contributor to the Collections unit's performance.
. Functional requirement of the job role is critical to the success of the Business.
· Ensure that adequate action is taken in a timely manner to reduce the incidence of default.
· Prepare collections strategy to handle all past due accounts.
· Ensure that the department is adequately capacities and the human resources are trained to carry out their duties successfully.
. Ensure that a strict code of conduct is being followed at all times, and the customers are treated with respect at all times thereby protecting the reputation of the company.
· Ensure that all interactions with customers should be duly recorded in the systems available.
· Review all reports delivered by collection team on a daily basis.
. Prepare monthly report to the senior management team, which shall include:
· Progress achieved in collection throughout the current month compared to the past month as this report.
· Detailed explanation for each bucket in addition to number of customers in each bucket and change occurred during the past month related to each of new and old customers.
. Prepare quarterly report to the senior management team about the non-performing loans.

•Assist in developing sound, acceptable credit policies.
•Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
•Interact with customers to obtain additional credit information to support credit lines.
•Submit requests to senior management and supporting documentation for accounts requiring credit lines
•Maintain bad debt and bad debt recovery records
•Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures.
•Identify problem accounts and provide regular updates of receivables to management.
•Negotiate payment programs with delinquent customers.
•Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
•Actively participating & conceptualizing policies to be employed in Retail Tele-Collections unit responsible for identifying & managing overdue accounts in collection queues up to 180 Days past Due (DPD).
•Significantly contributing towards achieving Tele Collections unit’s quantitative and qualitative targets.
•Employing an array of customer friendly approaches keeping in view the collection efficiencies.
•Mentoring and leading collections agents to ensure that targets are achieved, also overseeing that the agents stick to the collection procedures laid down by the Collection Unit.
•Overseeing Tele-calling efficiency & effectiveness & reporting irregularities to Head of Collections.
•Steering target achievement by establishing complex yet sound, business friendly & effective collection strategies.
•Synchronizing activities encompassing rescheduling of settlements, closures, write-off’s etc with payment details, outstanding statements and other related justification for approval.
•Administering collection scripts on a regular basis & recommending appropriate changes to suit the needs of approval from the Head of Collections.
•Assisting Head of Retail Collections in developing, reviewing and updating Collections policies and procedures that are in line with best practices, Bank’s business strategy and meeting regulatory & legal requirements.
•Efficiently commenting on issues relevant to overdue accounts & brainstorming ways of resolving the same.
•Liaising with accounts & sales departments to resolve issues pertaining to collections & customer disputes.

•Steering the Collection Department, outbound call center, field collection and legal claims thus displaying a complete authority over the concerned activities.
•Establishing the requirement of the Collection System and liaising with ITD for system implementation.
•Decentralizing the collection department, rolling out 2 sub departments in Khobar & Jeddah.
•Providing efficient leadership of the establishment of Credit Control Department and successfully instituting a new turnkey Credit Policies for the company.
•Analyzing & implementing permissible credit limit for clients and sanctioning the same, post examining all related documentation, agreements prepared by relationship managers and credit analysts.
•Verifying credit policy feasibility in view of revenue generation and profits, initiating recovery processes through agencies and managing credit limits keeping in view the payment history of the client.
•Establishing sturdy network throughout the market to assess client’s solvency, proactively assessing financial needs to provide feedback pertaining to policy and requesting amendments from upper management.
•Regularly coordinating with fraud management team.
•Admonishing sales and profitability of designated branch under supervision, in collaboration with the sales and marketing team.

•Facilitating the Collections Manager with a strong supervising team of Account Specialists while maximizing collections and maintaining a high level of guest service & customer satisfaction.
•Assisting the Collections Manager by enforcing all departmental policies and procedures as established by the Vice President of Portfolio Services & Collections.
•Approaching escalated collection calls and solving them, resolving owners concerns & disputes and ensuring that all issues are resolved properly.
•Providing support to the team members in handling difficult cases & churning out passive recovery settlement procedures.
•Placing outbound calls on past due credit cards accounts as assigned to determine the reason for outstanding amounts and negotiating the collection of past due amounts.
•Requesting collections related information formally through mails & letters from Administrative Assistant as needed.
•Conducting skip-tracing as necessary using available tools and databases, managing files as necessary.
•Adhering to all set deadlines and performance goals, including outbound call goals, minimum login, availability, work time goals and cash collection goals.
•Employing research related to delinquency as required, proposing more complex research issues to Collections Manager & appropriate departments within a reasonable timeframe.
•Employing proactive efforts to achieve company, departmental, and individual goals, including working overtime as required, suggesting improvements in individual and departmental performances