Mohammed Al-Sofyani

1) Analyze, plan and develop requirements and standards in reference to scheduled projects.
2) Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
3) Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
4) Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
5) Research and evaluate hardware and software technology options and weigh the cost/benefit analysis with support of related divisions.
6) Recruit and train exceptional employees to fulfill posted positions within the technical department.
7) Support the Change Request process including analysis of possible solutions, resource, cost and schedule planning against projects already in flight or prioritized.
8) Communicate effectively both verbally and in writing with all stakeholders.
9) Follow PMI standards to accomplish projects through the project life cycles.

1) Establishes and accomplishes IT Department objectives within the organization. o Aligns IT
structures with the business’ needs and external demands.
2) Evaluates data processing project proposals and assesses project feasibility.
3) Establishes internal control policies, procedures and systems.
4) Develops performance standards and evaluates work in light of the established standards.
5) Establishes and maintains a communication system to ensure effective liaison between Company’s
Departments.
6) Plans, standardizes and maintains hardware/software and system networks based on the latest technology.
7) Defines, establishes and supports strategic plans for implementing Company’s Information System.
8) Defines new system requirements and improvement through the IT team.
9) Develops procedures and administers accurate inventory software & hardware inventory.
10) Directs and controls the implementation and operation of information systems and equipment
11) Ensures that the organization complies to copyright laws and information system legislation
12) Verifies and controls vendors’ contracts for services and equipment supplies.
13) Prepares and reviews operational and project progress reports.
14) Monitor IT activities budget within company overall budget.
15) Trains and introduces the Department and company staff to new systems, products and services.
16) Supports all users on daily work applications to run and implement company business system.
17) Performs other related duties or assignments as directed.

1) Provide expert technical support and problem resolution on general technology and IT infrastructures to all clients.
2) Work closely with technology vendors and distributes to gain access to equipment’s, software and accessories to keep technology costs withing budget for the customers.
3) Possess interests in digital technology, attention to details, natural curiosity, and positive attitude.
4) Provided support to all client deliverable deadline. And, acted as key point of contact for both the client and project ‘s engineers team ensuring a continuous evolution through the end of the contract term.
5) Proven project management experience: planning, scheduling, project communication, issue resolution, change management, and risk management.
6) Conduct research as needed to increase a thorough understanding of customers’ system specifications, and the nature of the business.
7) Performing all duties of running a small business including financial, planning, marketing, and training. Developed monthly sales plans: set goals: identified account maintenance needed.
8) Technical & computer expertise, computer hardware, software, extensive desktop, laptop and network experience.
9) Perform SWOT analysis to refine our strategic scope in the sectors of development, marketing, and logistics.
10) Managing employees through hiring and training, creating time schedules and tracking payroll.

1) Ensure compliance with the company's policies, procedures, as well as, the Saudi laws and regulations.
2) Develop IT strategic plan in line with the company's strategy, and provide guidance, expertise and resources for cost effective implementation.
3) Manage the development and maintenance of IT solutions (software and applications) and the appropriate infrastructure to support business needs.
4) Oversee the research, design, development, and implementation of cyber security systems, as well as the preparation and maintenance of security guides, standard operating procedures, and systems-network documentation.
5) implementing HR cloud solution fulfills all of the needed requirements.
6) Created and instituted standardized process evaluation KPIs.
7) Direct technological research by studying organization goals, strategies, practices, and user projects.
8) Ensure ERP system meets business requirements and goals and fulfils user requirements. Monitor and identify problems in any of ERP system every day.
9) To offer all users appropriate support and advice.
10) Communications and interpersonal skills, to support and cooperate with the other departments.
11) Manage IT staff by recruiting, training, coaching employees and appraising their performance

1) Ensure all projects are created properly in PM tool (EPM/HP PPM).
2) Ensure all projects documentation are loaded in DMS.
3) Follow up project’s risks and issues with PM and escalate it to PMO.
4) Validate all projects plans and data in PM tool.
5) Conduct Bi-weekly meeting with PMs.
6) Coordinating internal resources and third parties/vendors for the flawless execution of projects.
7) Managing the day-to-day operational aspects of a project.
8) Ensure that all projects are delivered on-time, within scope and budget.
9) Report and escalate to management as needed.
10) Make Decisions: Assess situations to determine the importance, issues and risks for all projects, and make clear decisions.
11) Coordinate SLA/OLA creation, reviews, updates and ensuring the service level targets are exceeded customer expectations.
12) Work in cross-functional project teams that include Development, Product Management, Business Analysts, and Quality Assurance

1) Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
2) Supervised, Trained, and provided direction for technical team.
3) Coordinated with systems partners to finalize designs and confirm requirements.
4) Designed strategic plan for component development practices to support future projects.
5) Managed creative projects from concept to completion while managing outside vendors.
6) Monitored network performance and provided network performance statistical.
7) Enhance plans and supervise various departmental meetings.
8) Make regular reports, achieve audit on several operations and evaluate processes as per business requirements.
9) Set cross-channel digital marketing strategies, including website, search engine marketing, email, social media, and blogs, working with demand generation teammates
10) Conduct routine periodic activities in ERP system to provide supporting information for organization and management.
11) developing and managing project plan and reporting status to the IT regional director, COO and executive director.

1) Coordinate with vendors and with company personnel to facilitate purchases for modification, integration or developing programs.
2) Developed and implemented complex Internet and Intranet applications on multiple platforms.
3) Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
4) Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.
5) Assist in customization of ERP reports working with DBAs and IT Security. And, Support administration of ERP security and permissions for ERP users.
6) Configure, monitor, and maintain email applications and Maintained availability, integrity, and confidentiality of all Almajal G4S’s computing environments, web, networks, systems, and information assets encompassing 20+ systems.
7) Monitored the LAN/WAN network environment including routers, switches, firewalls, etc…
8) Recommended architectural improvements, design solutions and integration solutions.
9) Managing Exchange, ISA, Domain Controller, active directory, DNS, DHCP, PHP, and other different systems platform to allow +300 users access their system and do their work smoothly.
10) Perform data backups and disaster recovery operations.
11) Perform level 3 support, Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues

1) Installed software, modified, repaired hardware and resolved technical issues.
2) Provided base level IT support to non-technical personnel within the business.
3) Managed call flow and responded to technical support needs of customers.
4) Resolved customer issues in a clear, accurately and persuasively.
5) Identified and solved technical issues with a variety of diagnostic tools.
6) Followed up with clients to ensure optimal customer satisfaction.
7) Worked closely with team members to meet or exceed all customer service requirements.
8) Defined and documented technical best practices.
9) Set up PC, Apple desktops, laptops and most types of mobile devices.

1) Good programming knowledge in Mainframe operating environment.
2) Strong technical problem-solving skills.
3) Develop and maintain technical documentation, guidelines and procedures.
4) Performs repairs, fixes bugs and maintenance procedures on system.
5) Design programs in Java, HTML, XML with JavaScript, Visual Basic, and C++.
6) Handled database SQL, MS access and Web site programming tasks.