CIO | Digital Transformation | Oracle fusion | SAP S/4hana | Change management | Cloud computing
Confidential
Total years of experience :22 years, 3 Months
• Developing an IT vision, strategy, roadmap, and leading the IT team and its business partners in effective execution.
• Ensuring, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives.
• Establishing Industry best practices, robust IT security planning which covered all areas of Enterprise-wide IT Security concerns like Database Security, Applications Security, Physical Access Control, Change Management, Hardware Security etc.
• Ensuring integrity and security of data and systems; direct development and execution of a company-wide disaster recovery and business continuity plan, as well as continually assess and provide guidance on Cyber Security threats and risks and providing appropriate mitigation options.
• Reviewing vendor proposals and making decisions based on things such as price, what they offer, and how the vendor product may fit into the company and help optimize their strategic benefits.
• Managing the day-to-day operations of the IT department including directing staff, who develop solutions, support administrative computing, networking, user services, telecommunications and other information technology functions.
- Tasked with managing end-to-end infrastructure and operations for the organization which encompassed critical production systems, data management, e-mail management, network services, internet services, help desk management, virus protection, security, license management, domain setup, data backup and restore, asset management and the procurement of computers and other office equipment.
- Managed a high performing, multi-disciplinary team with responsibility for all IT services, applications and infrastructure plus the design and implementation new services designed to increase revenue and the client base.
- Established and managed partnerships & relationships and planned, directed & coordinated all IT telecom activity.
- Took responsibility for the design and subsequent implementation of the company’s IP network.
- Set and managed strategic digital transformation plans for the new group structure of Al Akaria as a holding company and for its Five subsidiaries.
- Established unified business applications by implementing SAP for Al Akaria and its subsidiaries and expanded operations to provide shared technical services to cover new joint venture sites across the Kingdom.
- Created and executed project work plans and revised them as appropriate to meet changing requirements.
- Managed a number of business-critical transversal projects and quality assurance projects with the objective of achieving maximum efficiency in tools utilization throughout the company’s IT Services and Operations.
- Proposed and managed a number of evolution projects in line with IT Service requirements and Business Service corporate standards, procedures, processes and convergence plans.
- Defined, evaluated, integrated and validated new tools, releases, products and solutions.
- Defined quality indicators for services and solutions in order to measure performance against SLAs.
- Acted as a functional and IT subject matter expert and provided expert advice to cross functional colleagues.
- Managed and reported on IT Services assigned tools and projects in coordination with IT Services representatives.
- Provided level 3 support for existing IT Services tools, products and solutions in line with agreed service levels.
- Took responsibility for defining business recovery strategy and performing Business Impact Assessments.
- Conducted education and awareness training for staff at every level across the entire organisation.
- Worked closely with members of the different project teams to identify and quickly resolve incidents / problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Liaised with senior level stakeholders to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated ongoing technical training and personal development classes for staff members.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Led technology selection and rollout, focusing on organizational planning.
- Identified 3rd party suppliers and agreed service provider contracts and supplier service-level agreements.
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Develop appropriate computerized information systems to meet the needs of managers and staff.
• Direct and control the staff of the department to ensure that they are appropriately motivated and trained and that they carry out their responsibilities to the required standard.
• Establish and maintain all necessary information technology procedures and ensure that all systems are supported by the necessary documentation and manuals.
• Help to define IT training needs and provide training as required to ensure the most effective use of computer systems.
• Identify areas in which the introduction of new technology will improve business performance and assist managers with the implementation of any new systems.
• Develop a programme of maintenance and support for all IT systems to ensure a minimum of downtime and fast resolution of any problems.
• Provide a source of advice to managers and staff on information technology issues.
• Maintain an awareness of new developments in information technology and ensure that the company makes the best use of any such developments.
• Development and management of office IT budget including provision and maintenance of hardware, internet connectivity, phones, and services such as user training and support.
• Equipment and software purchases, inventories and audits.
• Building and maintaining effective senior stakeholder relationships utilising a collaborative working approach and strong stakeholder engagement skills.
• Development and management of relationships with subcontractors, vendors, and other providers, My role is capturing all the Business Continuity/Disaster Recovery requirements by developing BC/DR critical assessment, planning and developing strategic and testing exercises of Business Continuity.
• Consolidation of all departmental plans into a coherent business continuity plan for each location and for Riyad Bank.
• Monitoring the performance of the processes.
• Ensuring BCM capability shows year-on-year improvement by setting benchmarks and defining metrics.
• Implementation of scenario based desktop training for Business Continuity Planning at departmental level.
• Knowledge and ability to apply Risk Management techniques to security policy enforcement and Compliance.
• Experience of Banking Operations and related problems.
• Experience in hands-on security operations, including reviewing logs, and alerts to identify and escalate genuine security incidents and risks.
• Migration of Applications to a new Platform and to the DR solution.
• Successfully managed the project and minimized the downtime required for the cutoff to reduced hours.
• Contributed to the IT Risk Assessment exercise.
• Recommend recovery strategies and options, and assist with the implementation of recovery solutions.
• Prepare, test, and exercise evacuation procedures for the Information Technology Group & Central Operations Group.
• Develop BC Awareness Program Bank wide.
• Maintain contact with outside organizations participating in BC/DR agreements.
• Manage the activities related to Process Management System/ISO for the Systems Department in RB.
• Involved in the ITG Process reengineering.
• Crisis Management Team testing and training.
My role is capturing all
the Business Continuity/Disaster Recovery requirements by
developing BC/DR critical assessment, planning and developing
strategic and testing exercises of Business Continuity.
• Key Contributions:
• Formulation of policy, standards and procedures.
• Management of Riyad Bank's Business Recovery sites.
• Supporting the Business Units and all locations in the development,
maintenance, and testing of plans.
• Consolidation of all departmental plans into a coherent business
continuity plan for each location and for Riyad Bank.
• Monitoring the performance of the processes.
• Ensuring BCM capability shows year-on-year improvement by setting
benchmarks and defining metrics.
• Implementation of scenario based desktop training for Business
Continuity Planning at departmental level.
• Knowledge and ability to apply Risk Management techniques to
security policy enforcement and Compliance.
• Experience of Banking Operations and related problems.
• Experience in hands-on security operations, including reviewing logs,
and alerts to identify and escalate genuine security incidents and
risks.
• Migration of Applications to a new Platform and to the DR solution.
• Successfully managed the project and minimized the downtime
required for the cutoff to reduced hours.
• Assist Business Units with:
• Assessment of potential business impacts.
• Definition of critical, time sensitive functions.
• Coordinate Business Continuity plan exercise.
• Plan and coordinate the testing of contingency plans, business
resumption procedures across all functional areas of the Bank.
• Contributed to the IT Risk Assessment exercise.
• Recommend recovery strategies and options, and assist with the
implementation of recovery solutions.
• Prepare, test, and exercise evacuation procedures for the
Information Technology Group & Central Operations Group.
• Develop BC Awareness Program Bank wide.
• Maintain contact with outside organizations participating in BC/DR
agreements.
• Manage the activities related to Process Management System/ISO
for the Systems Department in RB.
• Involved in the ITG Process reengineering.
• Crisis Management Team testing and training.
2009 Oracle Database 10g Administration Learning Tree International 2006 ITIL Foundation for Service Management ITTIHad, Dubai. UAE 2007 Mastering Change Management INTECH, Cairo, Egypt 2013 Project Management Professional (PMP) The Knowledge Academy, USA 2007 Six Sigma Al-Tawail Management Consulting, KSA 2013 Effective Communication/Work Ethics Solidarity, Riyadh, KSA 2018 Software Configuration Management Learning Tree International, UK 2005 EMV Migration CIT, Riyadh, KSA 2002 AR System 4 & Administrating Course Remedy Training Centre, UK