Senio Teller&Customer Service Executive
First Abu Dhabi Bank
Total years of experience :8 years, 2 Months
• Enter customer’s transactions into computers to record transactions and issue computer-generated receipts locally and international.
• Identifying damaged mutilated, counterfeit money and Anti Money Laundry (AML Policy).
• Make transaction for Utilities payment for Credit Card, Loan Payment, etc.
• Controlling and monitoring the level of cash in the teller drawer and following all cheque cashing and cash handling procedure.
• Issuing Manager Cheque, liability letter, clearance letter and return cheque letter for Police.
• Processing fund transfer request as per Bank policy.
• Referral new costumer regarding our products.
• Ensure all customer requests are satisfied within the acceptable timeline.
• Ensure all transaction is processed before cut-off time.
• Ensure all customer queries and complained handled in efficient manner.
• Check and authorize Teller transactions as per authority matrix / delegated authority
• Authorize funds transfer
• Ensure all authorization as per delegated authority and any transgression are immediately reported to Branch Manager, region head and Head of Distribution.
• Any suspicious transaction is reported to Brach Manager for further action.
• Verify customer’s signature again the specimen on Bank’s records or customer original ID for specific product, if permitted.
• Daily checking of Brach report jointly within the Brach Manager / assistant Manager
• Daily independent checking of CSO voucher against system generated report at EOG to be conducted
• Report of financial error’s If any, through LDM system on the same day of Error
• Reconcile the numbered forms register against the actual stocks.
• Ensure strict adherence to SOP’s and any changes thereto.
• Reported any suspected. Potential cash difference to Regional head and Head of Distribution or delegate on the same day / day of difference. ETC
Follow up with my team all new visa or renewing visa such as labor department and immigration and making cancellation visa follow up if any visa delay with government of any employee, issue new health card for all the staff in the store and renewing the expire cards, dealing with Trakhees government for new and renew trade license and dealing with municipality government for any related work to my company, making police permition for our restaurant from police department, renewing all company car registration,
beside this im supervising the Admin department and arranging all company accommmodation and vehicle operation and maintenance with admin team and making sure all work is standrd . etc
• Enter customer’s transactions into computers to record transactions and issue computer-generated receipts locally and international.
• Quote unit exchange rates, following daily international rate sheets or computer Displays.
• Selling products or services to customers such as Go Cash Card, National Bond and Saving Certificates from FGB (First Gulf Bank).
• Processing WPS for Companies.
• Selling and Buying Foreign Currencies to Corporate Customers and making big Deal.
• Identifying damaged mutilated, counterfeit money and Anti Money Laundry (AML Policy).
• Answering customer questions / Complains regarding transaction issued by phone or face to face.
• Controlling and monitoring the level of cash in the teller drawer and following all check cashing and cash handling procedure.
• Handing over cash to customers when they are making withdrawals.
• Making suggestions to the Branch Manager on how to increase overall branch efficiency, Etc
• Transfers broker buying and selling currencies
• Mediate in cash market operation.
• Making transaction worldwide.
• Processing WPS for Companies by cheque or cash.
• Tallying all cash at the end of shift.
• Handing over cash to customers when they are making withdrawals
• Make transaction for Utilities payment for Credit Card, Loan Payment, etc
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