Manager, Middle East - Enterprise Business Solutions Operations & Support
Tasnee
Total des années d'expérience :12 years, 3 Mois
• Leading team of strong professional with excellent team management through quality service delivery and employee motivation with a vision to achieve optimum goals of the organization.
• Keep accurate records of discussions or correspondence with customers
• Meet with other managers to discuss possible improvements to customer services
• Train staff to deliver high stander of customer services
• Improving customer service procedures, policies and standards
• Communicating courteously with customers by telephone, email, letter and face to face
• Configuring Exchange Server and Setup New Client Emails and Outlook Setup.
• Managing User Profile, Rights, Disk Quota Management, and Domain Group Policy
• Configuring Cisco IP Phones through Cisco Call Manager
• Implemented Biometric Time Attendance System
• Implemented Remote Support Tools to Enhance User Support
• Works closely with management to prioritize business goals and information needs
• Defines, develops, configures and support all computer applications
• Oversees implementation, support and inventory control of applications
• Develops and implements the most efficient and cost-effective solutions
• Evaluates system specifications for business requirements
• Develops and problem Solving
• Works closely with management to prioritize business goals and information needs
Mohammad bin Salman College is a top college for Business and Entrepreneurship in Saudi Arabia. It offers part-time and full-time MBA, executive education.
♣I have been inducting into the Tau Alpha Pi, Phi Kappa Phi, and the National Pinnacle Honor Society. ♣I have asked to represent Engineering students as a chapter vice president for Tau Alpha Pi for 2010-2011. ♣I have design a power sub system for NASA project HARBOR for 2010-2011as part of my senior project. ♣I have been taking Lessons in Leadership & Civic Responsibility Seminar Spring 2008. ♣I have been taking many courses in Microsoft Office Applications, Electrical Safety in High & Medium & low Voltages, Fire Fighting, Modern Safety System, and First Aid.
