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improving customer service experience
Taking ownership of customers issues and following problems through to resolution
Setting a clear mission and deploying strategies focused towards that mission
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement

organising sales visits
demonstrating/presenting products
establishing new business
maintaining accurate records
attending trade exhibitions, conferences and meetings
reviewing sales performance
negotiating contracts

Responsible for the supervision of the customer service department.
Create a computerized customer database
Daily data entry - input invoice, keep track of revenue, process weekly and monthly report.
Supervising the day to day activities of a team of staff
Driving operational efficiencies, raising customer service levels & cutting costs.
Organising work load, allocating tasks, tasking team on a daily basis
Managing team and individual performance.
Ensuring all administrative records are completed accurately.
Ensure professionalism & high quality is continually maintained
Involved in the recruitment & interviewing of new staff

Assisted in the training of new customer service representatives and associates.
Responding to internal and external enquiries
Assisting with data management
Performing general administrative duties
Prepared weekly sales reports for the sales team and sales management