محمد الداغر

• Manage and grow relationships with existing clients across multiple industries.
• Identify hiring challenges and recommend tailored recruitment solutions.
• Drive revenue growth through upselling and cross-selling Bayt.com products and Talentera
solutions.
• Deliver product demonstrations, presentations, and consultations.
• Develop account growth strategies and maintain sales pipeline forecasts.
• Lead pricing discussions, proposal development, and contract negotiations.
• Collaborate with internal teams to maximize customer value and satisfaction.

• Managed a portfolio of merchants and consistently exceeded growth targets.
• Analyzed merchant performance and delivered data driven recommendations to increase
revenue.
• Developed recovery plans for inactive merchants, improving retention and engagement.
• Co-developed executive level MBR and QBR reporting frameworks.
• Led merchant feedback initiatives and represented merchant needs in technical discussions.
• Managed critical escalations and maintained stakeholder communication throughout issue
resolution.
• Executed the latest Net Promoter Score (NPS) survey.
• Collaborated with partnership teams to identify growth opportunities and improve merchant
performance.
• Served as the primary point of contact for Talentera clients and managed post-sales customer
relationships.
• Led customer onboarding, implementation, and adoption initiatives.
• Delivered product training workshops and customer success programs.
• Built strong client relationships while identifying opportunities for account growth and
expansion.
• Managed service incidents, stakeholder communications, and issue resolution processes.
• Conducted customer reviews focused on engagement, retention, and business outcomes.
• Automated workflows and communication processes to improve operational efficiency.
• Collaborated with internal teams to ensure successful customer outcomes and satisfaction.

• Contributed to the launch and development of the College of Law and International Relations.
• Supervised and trained administrative staff while supporting operational excellence initiatives.
• Developed quality management systems and performance measurement frameworks.
• Conducted workforce planning, reporting, and operational analysis.
• Managed stakeholder communications, partnerships, and external collaborations.
• Supported accreditation, quality assurance, and continuous improvement initiatives.

• Processed admissions and managed student registration activities.
• Maintained academic records, transfers, withdrawals, and enrollment updates.
• Developed communication materials to improve student engagement.
• Conducted data analysis and reporting to support operational performance.
• Collaborated with departments to enhance student services and satisfaction.

• Supported recruitment, onboarding, training, and employee development initiatives.
• Maintained employee records and HR databases.
• Assisted in implementing HR processes and workforce planning activities.
• Coordinated with external partners regarding recruitment requirements.