محمد الظافر

• Assisted with PRO-related tasks including employee visa follow-ups, Emirates ID renewals, and
submission of documents to Immigration and MOHRE on behalf of the authority.
• Served as the primary point of contact for free zone businesses seeking government approvals, handling
10+ daily inquiries and guiding clients through visa applications.
• Supervised a team of 13 security staff, managing duty rosters, shift schedules, and performance.
• Oversaw entry permits, access approvals, and document verification for visitors and employees.
• Handled gate pass requests, email correspondence, and record management.

• Managed all PRO functions for 45+ delivery staff, including visa applications, Emirates ID renewals,
residence permits, and labor contract registrations with MOHRE and Immigration.
• Handled trade license renewals, DED approvals, and municipality permits for the company, consistently
completing renewals 2 weeks ahead of expiry to avoid service disruptions..
• Provided hands-on customer service support to delivery staff and clients, resolving document-related
complaints and inquiries within 24 hours, significantly improving team satisfaction and retention.
• Maintained accurate records of company permits, contracts, and legal documents.

• Managed all staff visa applications, renewals, and cancellations, including Emirates ID and residence
permits.
• Handled company trade license renewals, municipality permits, and other government approvals.
• Coordinated with ministries and authorities for official submissions and fee payments.
• Secured attestations and translations of official documents as required by regulatory bodies.
• Monitored legal compliance, ensuring adherence to labor, immigration, and commercial regulations.
• Assisted employees and their families with residency and visa-related requirements.
• Maintained organized documentation of all legal, licensing, and immigration records for audit readiness.