افنان الدوسري

Supported internal audit activities through the preparation of audit kick-off presentations and coordination of kick-off
meetings with stakeholders.
Documented audit scope and agreed timelines and prepared meeting minutes in an organized and accurate manner.
Prepared and updated the list of requested documents and followed up on the status of document receipt from relevant
departments.
Conducted process walkthroughs to understand operational workflows, systems, and approved control points.
Performed audit testing and documented audit evidence within approved working papers.

Handled customer inquiries and complaints in a manner that contributed to improving customer satisfaction levels.
 Provided accurate product information to support customer purchasing decisions.
 Answered phone calls and adhered to customer service quality standards.
 Documented customer feedback and escalated cases that required management attention.
 Ensured compliance with approved quality assurance policies and procedures.