Customer Service Representative
Medgulf
Total years of experience :7 years, 1 Months
- Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
- Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution
• Accountable for preparing and maintaining monthly work timings (in and out time) of all employees in a company system while monitoring their behaviour.
• Coordinating with the Aramco ID office authorities to issue company IDs and car stickers to all staff members.
• Monitoring and evaluating performance of staff members; facilitating required training programmes for existing team members.
• Preparing and circulating monthly shift schedules for the security staff while training new HR employees.
• Steering the employee exit process and issuing required documents to all employees who want to quit or fired from the job.
• Analysing and translating official documents from English to Arabic as well as developing orientation programmes for new staff.
• Proactively involved in community services; assisted various clients in translating Arabic documents to their preferred language.
• Participated in various community activities and provided services to all immigrants.
Studying the following courses has given me great experience about marketing and strategic management: Intro To Marketing Professional Selling Social Media Marketing Creativity and Innovation E-commerce Marketing Strategy Marketing Research Consumer Behaviour Service Marketing