IT Administrator
Executive Solutions
Total years of experience :14 years, 8 Months
Create AD/Exchange 2003, 2008 accounts and file permissions
Resolve hardware and software problems with laptops and desktops.
Assist with the administration of Windows 2003 and 2008 active directory and domains.
Purchase/configure Windows servers for the company environment.
Proactively talk with users to ensure their equipment is operating efficiently.
Maintain all the IDF (wiring closet) rooms, and the data center buy performing cross connects terminations and tracing wiring.
Interact with vendors to order parts and have service performed.
Run cables to work in a LAN environment.
Build and maintain Microsoft Hyper-v machines
Database maintenance through quality control checks and data updates
Website Maintenance & Development
Digital Marketing material creation / dissemination
Troubleshooting all Verizon manufactured devices such as, Smartphone’s and Verizon Windows Mobile devices.
Assisting customers both with desktop Synchronization with Microsoft Outlook and over the air Synchronization with Server.
Synchronization such as Calendar, Contacts, Tasks, configuration of emails with POP & IMAP accounts.
Helping the customers to Backup & Restore the data by synchronizing.
Remotely assisting with installation and un-installation of software’s by accessing customers desktop.
JOB PROFILE:
Troubleshooting of all desktops and laptops by remotely accessing customer’s computer over the phone.
Identifying the issue and educating the customer about the problem, thereby helping to resolve it.
Installation and un-installation of software’s and applications on the customers desktop.
Cleaning of viruses and installation of anti-virus software’s by remotely accessing the customer’s computer.
Assisting the customers to resolve issues related to internet by checking the internet settings.
Helping the customers assisting to configure emails and problems related to emails, such as Microsoft Outlook.
• Handled all issues related to Active Directory, Exchange.
• Maintaining user E-mail accounts & internet sharing.
• Managing Active directory user & user groups.
• Applying Security policies.
• Maintaining and troubleshooting Desktop PC’s.
• Responsible for Troubleshoot issues on multiple computer platforms: Windows and mobile devices like blackberry, Windows phones.
• Experienced in supporting applications such as MS Office, imaging software, and backup clients as well as multiple mail clients such as Outlook and other mail clients
• Experienced in providing services to organization spread across multiple locations and collaborating remotely with staff in remote locations
• Provided end user support for Blackberries and supporting various models of the iPhone and other Active Sync devices
• Experienced with creating and managing accounts in Active Directory.
• Installed software, patching, upgrading and maintenance of operating system.
• Installed, upgraded and maintenance of server hardware components as per requirement.
• Responsible for web services administration.
• Also responsible for supervision of backup and disaster recovery operations.
• Created and implemented recommendations to improve scalability and performance.
• Performed system startups and shutdowns.
• Manage hardware and software for Multiple Branches
• Support and maintain all network printers and Servers.
• Rotate job responsibilities with other team members.
• Support VP and upper management 24/7.
• Provide IT processes to user community via the intranet and verbal teaching.
• Create, maintain and update Ghost images.
• Use Avaya’s backend system for phone setup and configuration.
• Punch down cables in wiring closet.
• Purchase hardware and software from vendors.
• Maintain the access badge and security system for the company.
• Support and install hardware and software for end users.
• Build, update and add to domain, corporate servers.
• Handling emails from customers.
• Responsible to receive process and respond to customers inquiries in a professional and prompt manner.
• Responsible to take incoming enquiries through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer’s issue as quickly as possible.
• Following up on the feedback, escalation within internal department and customers.
• To record user information, verify and update in the helpdesk system.
• To document problems - log all problems and inquiries in the helpdesk system
• To prioritize problems - assign the proper category in the helpdesk system.
• Responsible to take incoming enquiries through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer’s issue as quickly as possible.
• Following up on the feedback, escalation within internal department and customers.
• Provides L2 Teradata Support for Kindle and Kindle application which includes ticket monitoring, troubleshooting, and incidents/problems resolution
• Responsible for restoration of job or services failure as alerted by GSM team
• Works on incident tickets by performing initial assessment, troubleshooting, and resolution
courses: Microsoft Certified Professional