Director Of Operations
Ta3al
Total years of experience :17 years, 5 Months
- Oversee day-to-day operations of the delivery service, manage teams, ensure timely delivery, and resolve operational issues.
- Provide leadership, mentorship, and direction to teams, including hiring, training, and performance management.
- Improve delivery processes, resulting in increased efficiency from 5K OPD to 9K OPD, reduced burn cash from 1.6M, and achieved monthly revenue of 7K.
- Analyze delivery data, identify trends, and recommend improvements.
- Increase the number of accounts from 3 to 14, including 3 key accounts.
- Lead the customer service team and ensure prompt resolution of complaints.
- Manage risks and develop contingency plans to minimize disruptions.
- Build Capiter from scratch, develop and implement procurement processes, and coordinate material and resource allocation.
- Assess company performance, resulting in an increased number of accounts to 20 within the first 6 months.
- Examine supplier transactions and expand into new market segments.
- Collaborate with executives to make operational decisions and set strategic goals.
- Administer work across different departments and design policies.
- Develop relationships with partners and vendors, ensure efficient resource utilization, and optimize operations.
- Achieve planned targets in a remarkable time frame of 9 months through effective sales operations and business development strategies.
- Manage emergency route planning for a complex Cairo route network.
- Develop and deploy company policies and procedures.
- Direct incentives schemes and resolve challenges for backup Captains.
- Implement an auto SMS notification system for Captain dispatch.
- Manage a team handling backup Captains and achieve zero cancelled rides.
- Head a customer care team and oversee delivery operations.
- Foster client relationships and manage customer-vendor interactions.
- Operate on Urban Ninja system for order fulfillment.
- Achieve significant growth in the rider team size, expanding from three members to a workforce of 160 riders.
- Successfully serve a diverse range of restaurants across Saudi Arabia, contributing to extensive coverage.
- Demonstrate strong leadership and management skills in overseeing rider team expansion and efficient operation.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Manage projects from start to finish, showcasing strong leadership skills.
- Pay attention to detail while completing assignments.
- Manage time efficiently to meet all deadlines.
- Create and implement sales strategy, targets, and KPIs.
- Organize marketing campaigns, increase brand awareness, and educate customers.
- Overachieve vendor acquisition targets and execute strategic partnerships.
Revamp and enhance contracts and relationships between Talabat and its customers.
- Re-sign contracts with 300 customers within the first 2 months.
- Increase the total number of orders from 9 OPD to over 500 OPD.
- Develop and execute sales strategy, targets, and KPIs.
- Manage strategic partnerships and improve order fulfillment and failure rates.
- Lead a sales team and conduct marketing campaigns.
- Close a key account deal with Herfy and implement full operational processes.
- Generate sales in the Riyadh City Central Area and secure a deal with the largest chain restaurant in Riyadh.
- Build and strengthen relationships with new and existing accounts to drive revenue growth.
- Utilize CRM to collect, organize, and manage sales data and customer information.
- Meet client business needs by understanding goals, objectives, and processes.
- Develop communication and organizational skills through group projects.
- Strengthen communication skills through regular interactions with others.
- Participate in team projects, demonstrating collaboration and effectiveness.
- Work flexible hours across night, weekend, and holiday shifts.
- Demonstrate creativity and resourcefulness in developing innovative solutions.
- Use critical thinking to analyze problems, evaluate solutions, and make decisions.
- Oversee communication, data extraction, and editing tasks.
- Manage tournaments and backend systems.
- Conducted extensive research on diverse topics to develop compelling story ideas.
- Interviewed relevant individuals, experts, and sources to gather valuable insights and quotes.
- Composed engaging news articles, features, opinion pieces, and other journalistic content in Arabic.
- Ensured the accuracy, objectivity, and quality of all written pieces by adhering to journalistic standards.
- Edited and proofread content meticulously, eliminating errors and enhancing clarity.
- Maintained up-to-date knowledge of current events, trends, and developments to provide timely and relevant news coverage.
- Collaborated closely with editors, reporters, and team members to contribute ideas and actively participate in the editorial process.
- Utilized a wide range of sources, including online platforms and social media, to gather news and information effectively.
- Adapted writing style and tone to suit different platforms and target audiences appropriately.
- Demonstrated a commitment to following ethical guidelines and legal requirements to ensure responsible journalism.
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