Sales And Operations
Al Futtaim Company LLC
مجموع سنوات الخبرة :8 years, 7 أشهر
• Dealing with customers who enter the dealership, answering their queries and advising them in selecting vehicle that is right for their needs.
• Selling minimum number of vehicles based on the goals and objectives defined by the Brand Manager.
• Explaining and guiding customers about the products in detail and clarifying their doubts (Finance, Insurance, Service Maintenance contracts, etc.)
• Attending products and sales training courses.
• Preparing sold car for delivery prior to customer arrival, ensuring that the customer understands the vehicle’s operating features, warranty and paper work.
• Working with service department and body shop to ensure the vehicles are reconditioned as expected and on schedule.
• Maintaining a buyer follow up system that encourages repeat and referral. business and contributes to customer satisfaction.
• Buying customer used cars after doing requisite inspection and checks.
Processing customer auto loan applications and coordinating with banks.
• Underwriting documents for Auto loan & Personal loan.
• Liaising with the Brand and Banks for any queries and problem solving.
LANGUAGES KNOWN
ENGLISH
HINDI
MALAYALAM
ARABIC
Credit Card Customer Service & Process Setup
Updating Dubai Police portal, Salik & Lease system with customer information
within 3 hours of vehicle registration.
• Liaising with third party agencies like Dubai Police, ALAC, etc. for efficient
service delivery as per set process.
• Preparing MIS report on daily basis.
Maximizing sales at best rates and using up-selling techniques and facilities.
• Setting departmental objectives, work schedules, budgets, policies, and
procedures.
• Conducting weekly performance meetings with senior managers.
• Recruiting, managing, training and developing staff.
Ensuring Customs Regulations are followed and Documentation requirements
of various Port & Customs Authorities in the UAE are met.
• Main markets include: Cameroon, Ghana, Zambia, India, Oman etc. Along
with the local markets and finding new markets.
• Liaise with the Chamber of Commerce and Embassies for processing the
Certificate of origin, legalized documents and other documentary
requirements for the movement of the shipments.