Sales Support & Logistic Supervisor
SabaFon, Yemen Company for Mobile Telephony
مجموع سنوات الخبرة :26 years, 6 أشهر
• Developing predictive models to identify high value sales channels and predict churn to competitor network.
• Making strategic recommendations regarding channel Loyalty & Incentive programs to which channel outlets in order to enhance channel Loyalty & performance.
• Developing a rewarding commission and incentive plan based on channel’s quality and quantity performance
• Planning lock-up incentive programs to channels based on qualitative and quantities benefits
• Developing a qualitative recognition programs to channels to enhance quality of service.
• Developing an assessment models for channel outlets performance where cost of marketing collaterals and materials are vs. outlets revenues from Sabafon products
• Developing a long term loyalty program to indirect channels based on qualitative and quantities performance
• Developing an evaluation system for better indirect channel assessment and calcification.
• Developing a model for commission and incentive use for better budget follow up
• Proposing all sales incentives commissions and market plans to sales channel for approval
• Preparing action plan in his area
• Preparing all needed process and forms based on the quality standards
• Apply SIM management policy in order to prevent any shortage.
• Follow up daily deliveries for distributors and service centers
• Follow up activation daily works and assure solving any pending cases
• Analyze & monitoring the POS Target and there Incentive and Commissions
Serve as a Reconciliation analyst in monitoring, reporting and solving all the problems related to my job description. And reduce the risk and control fraud and revenue leakage; understanding what GSM industry needs to stop this threat.
Collaborate with Customer Care Managers to create strategic plans to enhance customer satisfaction. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.
•Contributed to reduce a big loss of the company's revenue and reserved increasing the company's benefits.
•Monitor and ensure standard approach to fraud.
•Monitor adjustment happened for a day to prepaid customers.
•Maintain accurate records of cases relating to fraud.
•Coordinate with IT billing regarding the creation or modification of users, packages, new services, new offers, and etc.
•Receive outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
•Monitor and control addition of local, international and roaming service and
their deposits.
•Monitor and control the addition of services that may affect the outstanding of the client, the outstanding in general and the age debt report.
•Provide guidance to the supervised staff in the compilation and preparation of various analytical and statistical reports such as the Trade Debtors Summary report by customer category, Aged Debtors Summary report by services and Customer category, Debtors Turnover Outstanding (DTO) reports / Graphs by service etc., which are required to be included in the Management Report package and ensuring that the reports are submitted within the deadline set up by the management.
•Work closely with IT system analyst to ensure effective, efficient and timely reporting of functional system problems and development Business Object reports.
• Checking monitoring report.
• Checking and Applying all daily cash by all Services Center in Oracle DBA system and Billing System
• Canceling and Refund all wrong amounts and record in DBA & Billing system for Customers and Suppliers.
• Checking and Applying all Deliveries of SIM numbers for all Service Centers and Distributors and doing a Reconciliation between IT Billing, Main Warehouse, Sales Support and Activation
• Auditing and checking all accounts which contain mistakes.
• Preparing account statements.
• Checking and monitoring threshold reports.
• Controlling release and suspension processes
• Supervision the team in the Restraint Kitchen and Dining.
• Monitoring and verify the costing in the company and restaurant.
• Monitoring the Cash Account in daily bases.
• Preparing and Checking for all Food in daily bases.
• Follow up daily deliveries of the food and needs.
• Monitoring and check the Warehousing for the company and restaurant.
SAP Business Objects Universe Designer XI SAP BusinessObjects XCelsius SAP BusinessObjects Web Intelligence SAP BusinessObjects Administration & Security SAP BusinessObjects Server Administration Windows SAP BusinessObjects Live Office
Full Courses of Microsoft Office for outlook - Excel - Word - Access - Power Point 2007 Advanced. Between 2008 - 2009
Many Courses in Nokia Academy for Sales, Software and Hardware Fixing between 2005, 2006
I have finished 1 year and half to learning English
I have finished 3 years in the College
I got this Secretary Diploma from 24-08-2002 to 03-11-2002