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تم إلغاء حظر المستخدم بنجاح
محمد الخضراوي, Administrator

محمد الخضراوي

Administrator·TAQA (Industrialization & Energy Company),

المملكة العربية السعودية

بكالوريوس, Marketing / Bachelor of Science in Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 6 أشهر

Administrator

ديسمبر 2019 - مايو 2024

TAQA (Industrialization & Energy Company),

الدمام، المملكة العربية السعودية

ديسمبر 2019 - مايو 2024

As an Administrator at TAQA, I streamlined administrative processes, managed data and vendor relationships, and enhanced
stakeholder communications. Over time, my responsibilities expanded, driving efficiency improvements and achieving cost reductions
and here are some of my key fulfilled achievements:
• Streamlined administrative processes, reducing documentation errors by 15% and improving efficiency in contract management.
• Implemented a new filing system that enhanced document retrieval time, supporting faster decision-making.
• Analyzed operational data to identify trends and support strategic planning initiatives.
• Prepared and presented weekly and monthly performance reports to senior management, providing insights that informed business
strategies.
• Assisted in the development and execution of marketing plans, focusing on enhancing service delivery and operational performance.
• Facilitated effective communication between the Well Testing department and regional management, ensuring alignment of
objectives and timely resolution of issues.
• Organized and led regular meetings with cross-functional teams to discuss progress, address challenges, and plan upcoming projects.
• Managed weekly cash flow for operation services sites, reporting monthly to identify cost-saving opportunities that led to a 10%
reduction in expenses.
• Supported budgeting processes by providing accurate financial data and forecasts.

مجال الشركة:
النفط والغاز

Customer Service Representative

يوليو 2006 - يونيو 2013

SAMBA Financial Group,

الخبر، المملكة العربية السعودية

يوليو 2006 - يونيو 2013

As a Customer Service Representative at SAMBA Financial Group, I delivered exceptional banking services and built strong client
relationships, consistently exceeding sales targets by 20%. I leveraged CRM systems for data analysis and reporting while supporting
compliance initiatives to enhance customer satisfaction and operational efficiency.
-Provided comprehensive banking services to clients, addressing inquiries and resolving issues to ensure high levels of customer
satisfaction.
• Built and maintained strong relationships with a diverse client base, enhancing client retention and loyalty.
• Promoted and sold financial products such as loans, mortgages, and credit cards, consistently exceeding sales targets by 20%.
• Conducted needs assessments to recommend appropriate financial solutions, aligning products with client requirements.
• Utilized CRM systems to track client interactions and sales activities, generating reports that informed sales strategies and
performance evaluations.
• Analyzed sales data to identify opportunities for market expansion and product improvement.
• Assisted in internal audits to ensure adherence to regulatory standards and company policies.
• Identified areas for process improvement, contributing to enhanced operational compliance and efficiency.

مجال الشركة:
البنوك

التعليم

Northern Arizona University

ديسمبر 2018

ديسمبر 2018

بكالوريوس، Marketing / Bachelor of Science in Business Administration

الولايات المتحدة

• Establishing marketing strategies, marketing surveys and advertising campaigns. • Employed theoretical frameworks within the Strategic Management program and Operations Management Function program.
عرض المرفق

Skills

Organizing
Expert
Organizing
Expert
Communications
Expert
Communications
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
OPERATIONAL DATA STORE
Intermediate
OPERATIONAL DATA STORE
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
PERFORMANCE REPORTING
Intermediate
PERFORMANCE REPORTING
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
Strategic Marketing
Intermediate
Strategic Marketing
Intermediate
INVESTMENTS
Expert
INVESTMENTS
Expert
QUALITY MANAGEMENT
Expert
QUALITY MANAGEMENT
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
TOTAL QUALITY MANAGEMENT
Expert
TOTAL QUALITY MANAGEMENT
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
COPYWRITING
Expert
COPYWRITING
Expert
Time Management
Expert
Time Management
Expert
Communication
Expert
Communication
Expert
Customer Services
Expert
Customer Services
Expert

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

الشهادات
Certified Marketing Management Professional (M. CMMP®)
The Art of Dealing with Others
Total Quality Management Course