MOHAMMED ALMAHAYAWI

Developing Areas, SMEs
at The National Company for Cooperative Insurance (Tawuniya)
Job Role: Management

Key Accounts
at The National Company for Cooperative Insurance (Tawuniya)
Job Role: Management

Core Function: Enhancing client satisfaction/base by rendering customized service delivery
to assigned clients in terms of product related queries, renewal quotations and processing of
claims.

Core Function: Vital role in ensuring that the day-to-day operations of the business with
Brokers run smoothly by ensuring and improving the performance, productivity, efficiency
and profitability of the company work flow on daily basis.

Provide the resources, customer information, authority, and training for Customer Service
employees to resolve and record customer complaints quickly and courteously.
• Keep complaint cases open until they are resolved or action has been done.
• Receive customer complaints and other customer feedback (via fax/email/telephone) -
even from Sales Officers at Sales Points.
• Listen to and record customer feedback (negative and positive) information onto the
Customer Feedback form, and make a strong effort to resolve the complaint.
• Answer any inquires customers may have, respond to inquiries within a short time-span to
ensure customer satisfaction, and update the call logs to verify completion of the inquiries.
• Re-direct customer inquiries to appropriate personnel within the company who can assist
in solving the complaints.
• Investigate customer complaints all the way through to completion.

Airlines/Aviation
Job Role: Technology/Customers Services

Marketing & Business Development
• Implemented marketing strategies, branding, direct marketing, new products launches,
analysis, reporting and positioning.
• Developed brand focus in conjunction with operational requirements; utilized market
feedback to develop marketing intelligence for positioning of products.
• Defined & implemented strategies based on collated market intelligence on competition
and other market trends.
• Involved in development & implementation of sales pipeline aimed at maximizing revenue
generation.
Customer Service Delivery Management
• Enhanced client satisfaction through prompt resolution of issues and qualitative service
delivery. • Maintained regular interaction with customers for collation and understanding of
business requirements.
• Liaised with various support teams for effective resolution critical customer issues.
• Processed various customized requests of clients in compliance to organizational policies
and procedures.