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mohammed almajed, IT Service Desk Supervisor

mohammed almajed

IT Service Desk Supervisor·AlFozan

Saudi Arabia

Diploma, programming

Work experience

Total years of experience: 19 years, 7 months

IT Service Desk Supervisor

November 2017 - Present

AlFozan

Khobar, Saudi Arabia

November 2017 - Present

Admin of the Data center (server room).
Admin of cloud email.
educate users about security awareness for phishing emails and sent monthly phishing email and spear phishing to users.
project manager.
managing and planning for new sister company's Infrastructure.

Company industry:
Other Business Support Services
Job role:
Information Technology

System Support Specialist

November 2012 - November 2017

alfozan

Khobar, Saudi Arabia

November 2012 - November 2017

Group leader.
Managing and hosting websites.
cloud Email administrator.
admin of Kaspersky server and department policy in Kasper.

Company industry:
Other Business Support Services
Job role:
Information Technology

Computer Technician

November 2011 - September 2012

alfozan

Khobar, Saudi Arabia

November 2011 - September 2012

Maintaining computer hardware and software.
Software installations and update.
Physical cleaning of computer components.
Supporting the network administrator.
Training new employees on how to use MS Windows, MS Office, email, and software.
Training team members on computer troubleshooting.
Updating company and customers web pages.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.
Full Responsible alone for 10 floors building for Software, update, troubleshooting and
formatting computers.
Helpdesk for Branches.
Maintaining computer hardware and software for Branches and main building.
Software installations and update for Branches.
Physical cleaning of computer components for Branches and main building.
Supporting the network administrator.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.

Company industry:
Other Business Support Services
Job role:
Information Technology

Information Technology

January 2009 - December 2010

Umsiat Al-kaleeg.

Dammam, Saudi Arabia

January 2009 - December 2010

Responsibilities:

• Maintaining computer hardware and software.
• Software installations and update.
• Physical cleaning of computer components.
• Supporting the network administrator.
• Training new employees on how to use MS Windows, MS Office, email and software.
• Training team members on computer troubleshooting.
• Updating company and customers web pages.
• Maintenance of smart phones (apple IOS, android).
• Setup and design of meeting rooms and presentations.

Company industry:
Graphic Design
Job role:
Other

فني حاسب الي

January 2005 - January 2008

Aramco Contractor

Dammam, Saudi Arabia

January 2005 - January 2008

Responsibilities:

• Managing documentation of the project, converting hard copies into softcopies for crises management.
• Distributing workload among team members.
• Developing the work flow to improve and maximize time management.
• Handled communication between Aramco management and the contractor companies.
• Participated as a member of a committee to identify and solve work related issues.
• Use of Kofax software application and troubleshooting.
• Integration of Kofax with Kodak scanners.
• Training new team members in computer related tasks.
1- Conducting beginner’s computer training.
2- Technical training for data entry and data processing using Kofax.

Company industry:
Oil & Gas
Job role:
Maintenance, Repair, and Technician

Education

جاتكو (معهد الجهات )

June 2006

June 2006

Diploma, programming

Saudi Arabia

GPA (percentage): 90%

GPA (percentage): 90%

Skills

Data Processing
Expert
Data Processing
Expert
Data Entry
Expert
Data Entry
Expert
Integration
Expert
Integration
Expert
Installations
Expert
Installations
Expert
Kodak
Expert
Kodak
Expert
team leadership
Expert
team leadership
Expert
team management
Expert
team management
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
windows server
Expert
windows server
Expert
Data Processing
Expert
Data Processing
Expert
Data Entry
Expert
Data Entry
Expert
Integration
Expert
Integration
Expert
Installations
Expert
Installations
Expert
Kodak
Expert
Kodak
Expert

Languages

Arabic
Native Speaker