محمد المرشد

• Designed and implemented a DSR budget control system to strengthen cost governance across medical approvals.
• Standardized and automated Claims & Approvals KPI dashboards, improving visibility and accountability across
Health Ops.
• Developed an approval inflation detection framework to identify process leakage and performance deviations.
• Built a contract aging tracking system to monitor renewal cycle time and highlight bottlenecks.
• Supported development of an automated billing forecast model to improve financial planning accuracy.
• Authored process documentation and BRDs; partnered with IT to ensure scalable system implementation.

• Redesigned rider compliance processes to improve delivery performance metrics.
• Built daily performance and fraud monitoring dashboards to reduce operational waste.
• Led weekly performance reviews with stakeholders to track KPIs and corrective actions.
• Coordinated cross-functional initiatives to standardize compliance enforcement mechanisms.

• Managed performance governance for 100+ 3PL partners.
• Conducted nationwide supply-demand analysis to optimize rider allocation.
• Reduced operational inefficiencies by improving Cost per Order (CPO) tracking and performance visibility.
• Improved contracting workflow to enhance scalability and process standardization.

• Supported supply optimization initiatives and process improvement efforts.

SELECTED IMPACT
• Delivered 13% reduction in wastage through reverse logistics process redesign.
• Contributed to fraud segmentation framework in collaboration with data science stakeholders.
• Developed prioritization scoring model to improve approval cycle efficiency.