IT help desk
Mcgraw-Hill
Total years of experience :9 years, 9 Months
Assisted customers over the phone with their products, by troubleshooting and finding solutions to their issue.
Used the ticketing system sales force to record or login what the client called about
Supported four main products EZtest, Simnet, Keyboarding, MHHE.com to assist students and instructors to utilize them.
Helped customer with installation, reset password, downloading files to their computer by phone.
Had a 15 to 20 phone call volume per day to handle.
Computer Help Desk Operator PVGR and Associate: Wheeling, IL 2010-2012
• Handled over 500 PC's of user by giving different services
• Adapted new technologies to increase working speed of users
• PC hardware installations
• local and network printer installation and configuration
• Attended seminars of specialist which help in improve the thinking ability to solve the different problems • Maintained strong relationship with end-users
Help Desk Technician Olenick & Associates 2010-2011
• Provided computer help desk support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions
• maintained equipment inventory lists
Customer Service Specialist National City Bank: Naperville, IL 2004-2006
• Handled customer's transactions and needs
• Met and exceeded monthly referral and sales goals
• Maintained effective customer and employee relations
• Responsible for closeout procedures and ensured balanced teller drawers
Assistant Manager Phillip's 66: Willowbrook, IL 2002-2004
• Oversaw employee work
• Performed daily inventory counts and ordered merchandise, including loading and stocking products
• Oversaw customer requests and insured their satisfaction
• Processed cash and credit card transactions
Sales Associate TCF Bank: Darien, IL 2000-2002
• Processed customer financial transactions, including: checks, withdrawals, deposits, and loan payments
• Prepared daily paperwork according to branch procedures
Bachelor of Science in Network and Communications Management DeVry University: Addison, IL Graduated October 2009 Senior Project: As a team, proposed appropriate desktops and servers be purchased to fit the client's needs. Personally responsible for researching software products and prices, and writing weekly progress reports and the project proposal.