Technical Support Agent
New Mowasat Hospital
Total years of experience :11 years, 9 Months
• Updating system, doctors, payments and copay’s codes entry to maintain patients right and provide needed services with accuracy.
• Follow-up with doctors and nurses to obtain necessary information to complete patients records.
• Process payments for services rendered and assist with the billing procedure.
• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded.
• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays.
• Conducts training sessions with colleagues to provide system updates.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• Managing the sales operations and monitoring ongoing processes under three zone sales managers.
• Responsible for increasing annual revenue targets and decreasing expenses with professional way that guarantees best performance and cost effective.
• Working closely with sales team within channel partners to train and advise.
• Review sales team reports based on monthly basis to check plan implementation and goals.
• Prepares annual forecasting and set short \ long term plans based on KPI’s analysis results, Strategic marketing data and sales references.
• Maintain existing customer database and grow it by sales team business visits.
• Provides plans and effective solutions to innervate business volume.
• Present creative ideas to sales team to widen their business background and improve mind thinking.
• Confirm tenders and deals with governmental section \ enterprises \ corporations with business feasibility study and under legal standards.
• Responsible for Cairo clients and upper delta technology malls.
• Managing a portfolio of accounts to achieve long-term goals.
• Developing positive relationships and handling customer needs.
• Supervise promoters team consists of six salesmen.
• Suggest action plan to improve sales performance and business growth.
• Analyze market share pie chart, gathering competitor offers and news to define the best strategy needed to lead the market.
• Solve price gabs and stock issues with clients by monthly basis reports to analyze final results and observe how solutions are useful or useless.
• Interacts with marketing team to show up main and unique products with best direct messages and push selling rates within shortest time.
• Attend roadshows and seminars to maintain existing clients database and expand database with new clients.
• Help clients to check item updates and discounts, Handling A-class card holders.
• Send requests to headquarter to get latest special offers and confirmations.
• Review salesmen performance, credibility and honesty with clients.
• Check warehouse inventory status, request out of stock products.
• Support branch manager to achieve targets by improving sales team soft skills and communications, set training sessions to increase product knowledge.
• Check new products information, create codes and price tags.
• Observe check lists and solve issues and difficulties.
• Follow-up business e-mail to keep updated with company newsletters and answer problems of clients.
• Establish good and strong relations with clients.
• Make best price offers to attract clients.
• Understand customer needs and requirements.
• Finalize deals, set clients requirements ready on time.
• Help clients to take mini tour with store products to build good relation and start new successful deal.
• Answer phone calls and help clients get their needs.
• Send deals report to branch manager, follow the new directions and tasks.
• Check inventory and stocks on monthly basis and create reports.
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