Senior Trainer
Raya Contact Center
Total years of experience :17 years, 0 Months
-Delivering: PK knowledge-soft skills- Tell etiquette.
-Handling operation needs.
-Handling refreshment and repeated Failure cases.
-Delivering RAYA process as per COPC.
-Leading agents to achieve targets.
-Handling operation tasks.
-Supervising the floor needs.
-Operational guidance for supporting functions.
-Reporting operation daily achievements.
-Monitoring target.
-Formal coaching actions with agents.
-Certifying new agents to enter operation.
-Handling Quality Dep. tasks.
-Taking calls as the co. interface.
-Taking complaints.
-Handling all kinds of customers.
-Directing the customer to his/her needs.
-Taking actions on the database.
- Taking calls as the interface of a dynamic co.
- Solving customers complains
- Handling all kind of customers
- Taking lines action & save the case on Datta Base
Training position, ,
- Responsible for all products quality
- Make sure of the stuff safety, working hours
- Responsible for all work orders
General Secondary Certificate