محمد أنس

• To plan and execute courier and driver route assignments based on workforce availability and scheduling parameters.
• To manage the most efficient deliveries, and to remain cost effective as a company.
• Assign drivers to scheduled deliveries and be prepared to reassign if necessary in the event of driver absence or customer need.
• Monitor GPS tracking system, telephones and on-road provision of service for quality.
• Responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring courier and driver working hours.
• Participate in analysis and review of operating performance.
• Communicate with various departments to ensure timely deliveries.
• Ensure that vehicle appearances and operating conditions reflect corporate standards and provide operators with safe and dependable vehicles.

• Maintaining a positive, empathetic and professional attitude toward Drivers at all times.
• Working on multi-system (Avaya, D8 and RTA-Careem JV) booking RTA & Careem Joint Venture.
• Tracking the Taxi Bookings and making sure that they reach on time to passengers.

• Monitoring the dispatched taxis movements and positions.
• Dispatching taxis as per the passenger’s request.
• Guiding the drivers with routes and navigating them to passengers.
• Follow up the delayed and not picked up bookings.
• Solving drivers queries regarding the services and issues.
• Finding and reporting any discrepancies by the drivers to the investigation Team
• Answering Lost & Found calls in taxi and promptly respond to voice messages.
• Matching reported lost items and found items with rightful owners
• Communicating and coordinating with colleagues as necessary.
• Handling Bulk bookings for hotels and Events

Achieve 100% call resolution ensuring on-time scheduled pick up and drop off.
•To understand the customer’s need, inquiry, issue or complaints.
•Delivering customers the best quality of service possible and build customer satisfaction and loyalty.
•Registering web, in bound and email bookings and managing a thorough follow up.
•Provide proper and complete information to the customer’s inquiry.
•Execute work plans and revise as appropriate to meet changing needs and requirements.
•Integral Part of team in upholding team performance.
•Assisting and training new recruits to bring them at par with floor quality standards