receptionist
gulf paradise hotel
Total years of experience :21 years, 4 Months
√ Developed a new customer-complaint management system that is still in use.
√ Communicating clearly and efficiently to the team and management about the issues and concern received on the floor
03. Receptionist
Date (From - to): December 2009 to date
Name and Address of the Employer: Eden Resort and Spa
Rahuwamkada Road, Aluthkama
Position Held: Receptionist
Major Responsibilities: ✓ Greeting visitors, offering them refreshments and directing them to the right person
✓ Answering queries
✓ Answering calls and taking messages
✓ Screening phone calls
✓ Keeping the reception area tidy
✓ Looking after the 'visitor' book and security passes
✓ Receipt of courier parcels
02. Shift Supervisor
Date: November 2007 to November 2009
Name and Address of the Employer: KUWAIT FOOD COMPANY (AMERICANA)
HARDEE'S RESTAURANT, MALL OF THE EMIRATES IN DUB
Position Held: Shift Supervisor
Major Responsibilities: √ Provide training to the newly recruited staffs by taking the role of a trainer, teacher and coacher
√ Updating the employees personal and training files and records
√ Verifying the crew members on their working station
√ Conducting training meeting
√ Taking the stock inventory weekly, monthly, and yearly
√ Handling customer complains effectively and efficiently in the recommended Hardee's way
√ Delegating the crews and the trainers to get the job done Having the better communication, coordination and cooperation with the staffs and the management
01. Receptionist
Date (From - to): May 2005 to May 2007
Name and Address of the Employer: Rotana Hotel and Management Co. Ltd,
Tower Rotana Hotel, Dubai.
Position Held: Receptionist
Major Responsibilities: √ Dealt with customer service concerns and complaints, by phone and in-person.
√ Inform visiting guests about availability of rooms.
√ Allot rooms and check the identity of the person through valid identity proofs.
√ Greet customers and answer their queries.
√ Maintain records of guests and visitors coming in and going out of the hotel.
√ Offer guests something to drink as per the availability of the resources.
√ Worked my way up from trainee to senior agent in less than three years.
√ Developed a new customer-complaint management system that is still in use.
√ Communicating clearly and efficiently to the team and management about the issues and concern received on the floor