Mohammed Arman

Served as the sole IT and administrative professional responsible for the embassys full technology and operational infrastructure.

• Resolved 50+ hardware and software issues monthly, maintaining uninterrupted daily operations across all departments.
• Administered 5 production servers — handling monitoring, scheduled backups, disaster recovery, and performance maintenance.
• Managed end-to-end network infrastructure including internet connectivity, firewall configuration, printer management, and CCTV surveillance systems.
• Coordinated IT procurement: sourced equipment, evaluated vendors, and managed the full purchase-to-deployment lifecycle.
• Maintained and updated the official embassy website and related digital systems.
• Supported the deployment of national-level systems: NID platform, biometric e-passport system, birth registration system, and consular payment software.
• Processed visa applications and birth registration requests with accuracy and compliance.
• Provided technical and logistical support during embassy events, official delegations, and government functions.
• Operated within a high-security, multi-department government environment requiring confidentiality and precision.

• IT Helpdesk Operations: Managed 50+ hardware and software incidents per month across all embassy departments,
achieving 100% uptime with zero unplanned downtime over the entire 5-year tenure — the primary reliability benchmark
for a diplomatic mission handling sensitive consular data.
• Server Administration: Administered 5 production servers, executing regular health checks, preventive maintenance, and
scheduled backup/recovery cycles; no data loss events recorded during tenure.
• Network & Infrastructure: Designed and managed the full embassy network environment — internet connectivity, firewall,
CCTV, printers, and peripheral devices — for a secure multi-department facility serving diplomatic and consular operations.
• Government System Rollouts: Led deployment of the National ID (NID) system, biometric e-passport platform, and
consular payment software: scoped infrastructure requirements, configured servers and network, deployed and tested
devices end-to-end.
• User & Endpoint Management: Provisioned and maintained user accounts, email configurations, and workstation setups
for all staff; reduced onboarding time by establishing standardized endpoint configuration procedures.
• End-User Training: Designed and delivered IT training for non-technical embassy staff on the NID, e-passport, and consular
service systems, reducing repeat helpdesk requests by an estimated 30-40% within the first quarter post-deployment.
• Website & Remote Support: Maintained official embassy website and provided remote connectivity support to off-site
staff alongside on-site helpdesk services.
• IT Procurement & Asset Management: Streamlined IT procurement processes, managed vendor relationships, and tracked
hardware inventory across departments to ensure timely equipment replacement and cost control.
• Consular & Administrative Support: Processed visa applications and birth certificate registration requests with full
compliance with embassy procedures; provided technical and logistical support for ministerial visits and diplomatic
delegations.

Provided technical support and customer service operations for two of Kuwaits leading telecom providers.

• Assisted customers in diagnosing and resolving IT-related issues, delivering first-call resolution where possible.
• Supported the configuration of internet services, VoIP systems, and related network solutions.
• Managed high volumes of inbound and outbound service calls while maintaining quality and professionalism.
• Maintained structured documentation of recurring issues, contributing to a shared knowledge base that improved team response times.

• Technical Support: Delivered first-line IT support to telecom customers, resolving hardware, software,
internet, and VoIP configuration issues efficiently across inbound and outbound service channels.
• Network Configuration Support: Assisted customers with internet and VoIP setup, reducing escalation rates
by providing accurate, step-by-step configuration guidance.
• Knowledge Base Management: Developed and maintained a documented repository of recurring issues and
resolutions, reducing average handling time and improving team response consistency.

Supported IT and administrative functions within a large-scale infrastructure construction project environment.

• Diagnosed and resolved hardware, software, printer, and connectivity issues for project staff.
• Maintained accurate system documentation and supported daily IT operations.
• Coordinated with project teams and external contractors to ensure workflow continuity.
• Managed access control: issued gate passes for personnel and vehicles in collaboration with the safety team.
• Maintained attendance tracking software for the safety department.
• Assisted in preparing departmental reports and administrative documentation.

• Hardware & Software Support: Diagnosed and resolved technical faults across desktops, printers, and
connectivity systems, ensuring minimal disruption to project operations.
• Document Control & Reporting: Maintained and organized project IT documentation, generated departmental
reports, and supported cross-functional teams to ensure workflow accuracy and compliance.
• Access & Attendance Systems: Coordinated employee and vehicle gate pass issuance in collaboration with
the safety team; administered attendance tracking software for the safety department.

Customer Support: Handled inbound and outbound
customer calls
Issue Resolution: Addressed complaints and ensured
proper follow-up
Communication: Maintained clear and professional
interaction with customers

• Customer Engagement: Handled inbound and outbound customer calls for telecom services, resolving
complaints and ensuring professional follow-up to maintain high satisfaction standards.

Combined technical support with active training and education delivery in an academic institution.

• Troubleshot and resolved desktop, laptop, printer, software, and network issues for staff and students.
• Performed system maintenance including repairs, backups, and recovery procedures to protect institutional data.
• Configured and supported applications used across daily academic operations.
• Delivered training sessions on IT fundamentals, office applications, and basic English to students and newly joined tutors.
• Prepared monthly technical and student reports in both English and Arabic.
• Supported digital literacy seminars and technology awareness webinars.

• Technical Support & Maintenance: Troubleshot and resolved issues across desktops, laptops, printers, and
network infrastructure; performed system repair, backup, and recovery to protect institutional data.
• Training Delivery: Conducted instructor-led sessions covering IT fundamentals, MS Office applications, and
basic English for students and newly on boarded tutors, raising digital competency across the institution.
• Bilingual Reporting: Prepared monthly technical and student progress reports in both English and Arabic,
supporting management decision-making and regulatory compliance.
• Digital Awareness Initiatives: Organized and delivered technology seminars and webinars to promote digital
literacy among students and the wider community.