محمد عواد

• Manage all assignments of Real Estate & Maintenance staff and Liaise with Finance Staff to monitor payments from tenants and manage payments to government authorities, suppliers, insurance and contractors & negotiate for better services and deals for the Group portfolio as AMC’s contracts for fire & safety, Chillers and AC’s services, Plumping and Electrical, Lifts/Elevators and review the PPM reports for all projects and all schedules.
• Act as intermediaries liaising between property Landlords and Tenants for any matters relating to the properties for residential and commercial units.
• Develop networks and promote relationships with contractors, suppliers, Hospitals & construction GM’s, Group Staff, attorneys, existing and potential tenants.
• Work closely with management to facilitate the internal and external audits related to area of responsibility and if required provides reports to support the audit process.
• Inspects grounds, buildings, and equipment, noting need for repairs, replacements and document the same for reporting. Plan schedules, assign, supervise and inspects for maintenance of proper standards to solve the issues promptly in the labor camps and the commercial/Residential units.
• Support the team in the implementation of Property Management Services to clients/stakeholders in line with the department objectives and procedure to ensure heights level of customer satisfaction for assigned projects.
• Assist with the preparation and administration of the annual budget with finance department and support the Chairman with all information and reports.
• Negotiate the leases, AMC’s, SP’s Quotations, offers, proposals and all related aspects belongs to service contracts.
• Following up with the reports such as vacancy report, Bad debts, bounced Chqs, legal cases, maintenance reports, SLA’s, KPI’s, leasing reports, Customer satisfactions Surveys, Lease expiry, Tenants service requests, etc.

• Responsible for the day to day operation of the assigned projects with a primary objective of increasing operational efficiencies, customer satisfaction and long-term shareholder value.
• Co-ordinate with other divisions and third parties, including Facility Management, Khidmah Center, Government Authorities, Security companies, Finance and Support Services to ensure clear and effective communication across the operational matrix to ensure strong partner satisfaction.
• Manage service providers’ and third party contracts, attendance and performance. Follow up on proposals and contracts and ensure that service level agreements meet HSE standards and are met and adhered to and review and analyze any work failure. Approve and inspect work requests regarding maintenance.
• Monitor, assist, and make recommendations to improve property operations and review occupancy status. Recommend rent schedules and prepare rent increase requirements to tenants and owners.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Review and audit property administration, accounting and maintenance areas to ensure compliance with established policies, procedures and business development.
• Inspect the properties to ensure the highest standards are maintained and evaluate effectiveness and efficiency of maintenance, grounds, and housekeeping operations.
• Assisting on the annual operating and budgets with the finance Department.
• Approve the tenants move in - move out, leases, TC’s renewals, SD refunds, rental decrease - increase, owner’s enquiries via Oracle and SAP system.
• Assist in the update, revision and/or development of forms, reports, documents and manuals relating to property management issues and operations. Ensure implementation as appropriate.
• Manage day-to-day operations of leasing and monitor and control property issues and operations.
• Manage the property coordinators, maintenance coordinators and admin support staff by setting goals and providing feedback regularly. Approve and verify all related invoices.

• Assist in development of plant SOPs, Ensuring that Quality operations supporting PM release are efficient, effective and meet target timeframes from both a compliance and business perspective.
• Handling over 13, 000 residential and commercial units in Abu Dhabi via Khalifa A Branch.
• Networking with existing customers in order to maintain links and promote additional market opportunities and potential clients.
• Manage the portfolios and maximize the income aligned with law and guarantee minimize the portfolio bad debts and meet the department acceptance level and ensure improvement in place.
• Signing the tenancy contracts, PM approvals & making sure that all company policy and SOP are applied on daily basis.
• Reviews and approves SOPs ensuring alignment with Corporate, Site and Regulatory requirements.
• Reviewing building budget in general and report to the management. And manage the team and individual staff and provide advises and directions.
• Participating in formulating, and implementing policy and plans in order to ensure that activities of the functions are aligned with the needs of the company business.
• Insuring that the landlords and tenants are ultimately satisfied, Tackling problems of any nature and handling landlord’s inquires.

• Provide full administrative support for day - to - day operations of portfolio of buildings.
• Identifying opportunities for further sales and new areas for development through detailed research of the specific industry and market.
• Handling more than 3, 700 residential and commercial units and in the portfolio of AD.
• Assist the operation manager to prepare and producing a variety of reports.
• Assist clients and tenants with enquiries, requests, renewal of tenancy contracts, occupancy rates.
• Dispatch all service requests, problems and matters regarding the property management when required.
• Assist with preparation and administration of annual operating budget and periodical reports as required.
• Carry out other related administrative tasks when it’s required and communicate effectively with senior people from all sectors.

• Communicated effectively with senior people from all sectors and preparing and delivering customer presentation and demonstrations of the client’s needs.
• Played an excellent track record as a team player and meeting sales targets set by managers and contributing to team targets.
• Worked closely with my team and the Agent Relationship Officer (ARO) to ensure maximum revenue from each client.
• Proven ability to manage a demanding workload with a minimum of supervision.

• Provided daily shift reports to oncoming shifts and management
• Administrating and maintaining the IT facilities.
• Background includes hands-on experience with multi-platform LAN/WAN environments.
• Configuring and maintaining Intranet, Internet, and Network Security.
• Optimum trouble shooting and problem solving abilities developed.