محمد عزام

•Cash Application - UK region.
• Involves in Month-end activities, meeting KPI numbers and SLA’s.
• Customer management.
• Stakeholders management.
• Query management.
• Sub-Ledger Reconciliation.
• Daily Reconciliation.
• Monthly Bank Reconciliation.
• Month-end closing
• Refunds - Credit Card, Cheque, BACS & CHAPS - UK region.
• Training the newly inducted members as my backup
• Transition of process to a new platform

• Managed Cash Application processes for the UK region
• Led month-end activities, consistently meeting KPI targets and SLAs
• Handled customer and stakeholder management, resolving queries efficiently
• Oversaw collections and accurate payment allocation against invoices
• Performed sub-ledger reconciliation, daily reconciliation, and bank reconciliation
• Processed refunds via Credit Card, Cheque, BACS, and CHAPS for the UK region
• Trained newly inducted team members and served as backup support
• Contributed to a project on AI-driven payment allocation, streamlining transaction matching and reducing
manual processing time

• Interacted with clients on weekly deliverables as part of the pilot batch during Project Transition
• Responded rapidly to end-user questions and concerns via email and chat
• Serviced customer requests for AT&T (USA), handling bulk disconnect orders and DSL/Netgate (USA) billing
across 8 different tools
• Managed reporting tasks including queue allocation, daily completions, and team leave tracking
• Handled query and customer management responsibilities
• Participated in weekly conference calls and management/department meetings
• Trained newly inducted members and conducted refresher sessions on technical processes