![Mohammed Azath, Senior Network Engineer [NOC]](http://secure.b8cdn.com/images/uploads/user_photos/64/19003464_20150217085056.jpg)
Senior Network Engineer [NOC]
RateMax LLC
Total des années d'expérience :13 years, 5 Mois
Responsible for designing, installing and maintenance of all network and communications systems; answers questions of a general nature; provides step-by-step technical support with verbal and written instructions.
Responsible for effectively troubleshoot issues with Vendors and ability to effectively interact with internal and external customers.
Responsible for all network infrastructure moves, adds, changes, troubleshooting, etc.
Network infrastructure configuration, support and management.
Resolution of Tier 3 incidents as a hands-on expert.
Assist other IT teams to insure world-class service and support to the operating and support staff within the company.
Responsible for procedures and maintenance of the network communications for the Company.
Provides professional/technical training and direction for team members to achieve efficient operation.
Perform other job related duties as assigned.
Provide technical expertise in the diagnosis and resolution of escalated network issues.
Being responsible for generating revenue and margins through selling and buying voice services.
Engaging with a broad range of contacts within customer organizations to determine the most appropriate commercial solution that meets the needs of both customer and company.
Responding to requests from the customer, also be responsible for proactively identifying new opportunities to deploy company solutions within the customer’s environment.
Working closely with other members as well as, where applicable, with local Opco teams, including those that exist within the wider company corporate environment.
Working as a Call Center Executive my job is to support the customers with their problems also help with their needs ETC...