Mohammed Baraka

Lead sales calls with team members to establish sales and customer retention goals.

• Trained all my sales staff about the new products.

• Conduct weekly meeting with my staff

• Conduct individual meeting for all my staff to check their numbers….etc.

• Resolved customer complaints instantly regarding sales and service.

• Generated daily, weekly and monthly sales reports.

• Maintained friendly and professional customer interactions.

• Trained in negotiations and time management.

• Addressed customer questions and concerns regarding products, prices and availability.

• Answer customers' questions about products prices, availability, uses and credit terms.

• Delivered excellent customer service by greeting and assisting each customer.

• Stocked and stocked inventory when shipments were received and inventory every week

In addition to my previous duties like Serving customers by selling products meeting them needs.

· Achieved monthly target

· Addressed customer questions and concerns regarding products, prices and availability.

· Answer customers' questions about products prices, availability, uses and credit terms.

· Delivered excellent customer service by greeting and assisting each customer.

· Answering technical and procedural questions for less experienced team members.

It was a great chance for me to be given award as the most successful customer services I am truly glad for this great honour and recognition given by the management.

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Up & Cross-selling products to increase purchase amounts.

- Coaching, inspiring and motivating a sales team.
- Ensuring the team meets the sales targets.
- Sales training, development, and performance management.
- A good understanding of the market dynamics in the respective sector.
- Developing sales strategies to guarantee success and growth.
- Developing and maintaining customer relationships
- Handling customer complaints and enquiries.
- Monitoring random calls for quality assurance.
- Forecasting and analysing sales data.
- Regular reporting of KPI’s to directors
- Keeping to targets and managing KPI’s.

Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure that the store fulfils all legal health and safety guidelines