administrative assistant and secretary
Cofftea Trading Co. Ltd
Total years of experience :9 years, 11 Months
Implemented an efcient fling system, reducing retrieval time by 30%.
Coordinated and executed seamless travel arrangements for senior executives, resulting in a 20% decrease in travel-related
expenses.
Streamlined ofce supply procurement process, leading to a 15% reduction in annual expenditures.
Improved meeting efciency by preparing agendas and minutes, resulting in a 25% reduction in meeting duration.
Successfully managed calendars for multiple team members, minimizing scheduling conficts and maximizing productivity.
Developed and maintained strong relationships with vendors, resulting in improved pricing and service quality.
Led the transition to digital document management system, reducing paper waste by 40%.
Implemented new onboarding procedures, resulting in a 50% decrease in employee onboarding time.
Provided exceptional customer service, resolving inquiries and issues promptly and effectively, resulting in a 95%
satisfaction rate.
Assisted in organizing company events, ensuring smooth execution and positive feedback from attendees.
Implemented a new inventory management system, reducing waste by 20% and optimizing stock levels.
Developed and executed a marketing campaign that increased foot trafc by 15% over three months.
Introduced a customer loyalty program, resulting in a 25% increase in repeat business.
Trained and mentored new staff members, ensuring consistent service standards and reducing turnover by 15%.
Implemented cost-saving measures in food purchasing, leading to a 10% decrease in food costs without compromising
quality.
Established partnerships with local suppliers, ensuring fresh and high-quality ingredients while reducing transportation
costs.
Created and maintained a welcoming atmosphere for customers, resulting in a 95% satisfaction rate based on customer
feedback.
Implemented health and safety protocols, ensuring compliance with regulations and maintaining a clean and safe
environment for both customers and staff.
Successfully managed busy shifts, optimizing workfow and minimizing wait times for customers.
Received positive reviews and ratings on online platforms, contributing to increased visibility and reputation in the
community.
Was vice-president of the student council for over two years. participated in and organized several activities such as sport tournaments, charity events and student English clubs.
