محمد بن عبيد

• Establishing, managing, and overseeing a centralized IT Services Center in collaboration with COO and CIO for 13 Stakeholders and Funds, also known as Share Service Center and Center of Excellence.
• Achieving cost reduction, efficiency improvement, service quality enhancement, and knowledge sharing.
• Designing and implementing operation and infrastructure plans and procedures with NDF IT Strategy Department.
• Ensuring the compliance and consistency of the operation and infrastructure team with the procedure and processes.
• Delivering IT service and support by building and maintaining positive and effective relationship and communication.
• Reporting and coordinating with IT Business Servers Director to business continuity.
• Producing a monthly report on the current assessment, progress, and monthly performance for both NDF and EY.
• Coordinating with vendors to develop and launch new IT services and infrastructure technology.

• Working closely with top management (Governor, vice governors, DG’s and directors) providers support and handling schedules meeting, visits and events.
• Handling technical project (new implementation on servers, network improvement and security breaches)
• Handling meeting room (sound system, equipment and software's)
• Creating new knowledges articles for new software, internal systems.
• Working closely with vendors to improve IT equipment, technology, and software.

• Served Users and followed outlined steps of service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Identified issues, analyzed information, and provided solutions to problems.
• Executive support.
• End-user support.
• Call agent and ticket analyst.

-Acting Service Desk Lead
-Asset Management
-Managing deposits and withdrawals from the warehouse equipment
-Providing Support to end users
-Prepare the work environment for new joiners
-Being available for On-Call tech support for other branches
-Supporting other IT department (System - Network - Servers and storage)
-Operating using a ticket system.
-Executive support
-Admin support for other systems