services engineer
pico industrial serveces
Total years of experience :10 years, 5 Months
• Provide on-site installation, validation and commissioning of instruments
• Perform hands-on on site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Interface with cross functional work reams such as field application, customer support\services, product management, manufacturing and marketing/sales
• Develop service technical documentation
• Timely and professionally handle field service call and issues arising from the field service visits
• Communicate with the customer to ensure satisfaction and implement any necessary corrective action
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