Business Development Executive
COFE App
مجموع سنوات الخبرة :7 years, 0 أشهر
• Identified new business opportunities by researching market trends and competitor activity.
• Expanded client base by attending industry events, networking, and generating leads through cold calling efforts.
• Increased sales revenue by developing and implementing strategic sales plans for key accounts.
• Developed partnership agreements with complementary businesses, creating referral networks for increased lead generation.
• Negotiated contracts with suppliers to ensure competitive pricing and favorable terms.
• Managed a robust sales pipeline, prioritizing opportunities for maximum revenue generation and long-term success.
• Established strong relationships with clients through effective communication and attentive
• Maintaining accurate records of all leads and prospecting activities to analyze the sales prospects.
• Consistently achieving sales target as per the deliverables set out by the company.
• Build strategies to create a sense of urgency to on-board brands and partners faster.
• Providing account management support when needed.
• Establishing new business.
• Negotiating contracts and packages.
• Converting leads into sales.
• Evaluate adequacy of quality assurance standards.
• Conduct the training regarding the system for the merchant.
• Document internal audits and other quality assurance activities.
• Collect and compile statistical quality data.
• Assure ongoing compliance with quality and industry regulatory requirements.
• Analyse data to identify areas for improvement in the quality system.
• Collect and compile statistical quality data.
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality
standards.
• Answer the customer's Inquiries (Calls, Live Chat and Emails).
• Solve the customer complaints.
• Communicate with Operations team to solve customer's complaints in line with
agreed standard operating processes (SOPs) and policies
• Give the customer sessions on how to place orders on the application.
• Follow up the orders (Payment & Received & Ready) with the restaurants.
• Follow up the orders (Payment & Received & Ready) with the restaurants.
• Coordinate with the other departments to maintain Snoonu reputation with
proper answers to customers.
• Maintained quality control/satisfaction records, constantly seeking new ways to
improve customer service.
• Maintain to achieve targets
• Provide customer needs to achieved requirements with the right product advice
• Maintain knowledge of trends within the gulf market
• Provide relevant and comprehensive key product information to customers
• Demonstrating appropriate body language - friendly, open, helpful and
approachable
• Looking for link selling and till add on opportunities which will increase basket spend
• Understanding the importance of best-selling lines and feature hotspots
• Assist the management team with the execution of promotions in line with
company guidelines ×cales
• Take orders by obtaining and verifying information.
• Enter orders by transmitting information.
• Solving problems by perfect assistance.
• Make a training for the new employees.
• Provide product /service information by answering questions; offering assistance.
• Maintain call center data base by entering and verifying information; updating contact log.
• Improve quality results by recommending changes.
• Keep the equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Third Grade in Geomatics from Faculty Of Manouba